Prince Hotels, Hakone hotels

"Nice location"

"Ten-Yu was amazing. The property, staff, food, and town were all amazing. The hot spring water was invigorating and relaxing. The private onsen had a beautiful waterfall, the public garden was great. We didn’t try the bar, but did have dinner at the restaurant which was good, followed by a breakfast which had copious amounts of food for all tastes."

"Excellent hotel with elegant structures and beautiful gardens."

"The staff was absolutely amazing. The onsen is lovely, the food is great, and the views are fantastic. This was our splurge of the trip and it was worth every penny. "

"This hotel was excellent - fantastic and helpful service, very clean both in the rooms and in the common areas, great food, serene atmosphere, and generously sized rooms. Our room had a balcony with a private onsen, which was absolutely worth the splurge. The view was beautiful. I was pleasantly surprised by how comfy the futons were when we slept. The location was convenient to the bus lines but still so peaceful and quiet. 10/10 stars, without hesitation. I would love to come back!"

"Fantastic view"

"Hotel is nice and location is good too. The fireplace was the highlight of the stay. Sipa glass of red wine hearing the firewood burn. However the room was not well maintain and there are insects."

"It was amazing. We will definitely return! Staff helped us in so many ways. Rooms were beautiful with private onsen and dinner was fabulous! "

"Great experience in Hakone. Staff was excellent. Food good. Transportation by hotel worked well."