Prince Hotels, Hakone hotels

"The people there are wonderful. The rooms were very nice. The onsen was a great way to relax at the end of the day. Had a 5 course meal one evening, it was OUTSTANDING! The shuttle bus and car shuttle was very helpful. Enjoyed the whole experience. "

"We’ll be back!"

"We had an amazing stay at this hotel! Communication started right at the beginning. The room was Amazing with a private onsen on the balcony and the room was big enough for 3 people. Breakfast and dinner was included and I never seen a presentation like that. Staff was amazing and super friendly. Great place to stay and would do it again any time! "

"Highlight of our trip. We had a room with balcony and private onsen. Magical. Food was excellent!"

"Amazing apartment hotel with hot spring hot tub and foot bath on the balcony. Breathtaking view of Lake Ashi, and even though qe "

"As of July 2025 the private onsen are BRAND NEW, the staff told me they just redid them . Do not different than the photos online, but still extremely comfortable. This place is excellent, the staff was very friendly and the room was spacious and so quiet. Very good value"

"Very nice employees and hotel. Highly recommended"

"One of the iconic hotels in all of Japan. If you’re in Japan and want to explore the Hakone area, you have to stay here. The service is impeccable, the hotel has 140+ years of history, and the dining choices are superb. Well worth the stay. And did I mention the staff? They welcomed me back (I had stayed years before) as if I were an honored guest. That little item made my day. I will return someday."

"I would recommend this property. "