OYO Rooms, Tulum hotels

"Have stayed her several times…service has declined…we have stayed here and there sister hotel Nomade…a total of 5 times. It’s been 3 years since we visited. The service is NOT what is used to be. On top of that, I left a diamond ring in the room and messaged them to retrieve it..and they literally have ghosted me since they first responded. I told them exactly where I left it. I have reached out to the concierge another two times day, zero response. Unacceptable. The overall service isn’t what it used to be at all but the lack of responsiveness is really INSANE. I am happy to edit this review WHEN I get A RESPONSE and help with going ring back. We had an ocean front room and loved it. "

"Yes "

"All fine"

"Service was great!!"

"From the aesthetics to the staff, everything was a 10 out of 10. The food in their restaurant was very good as well. I would highly recommend to anyone & I will definitely be going back."

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"Very clean, friendly "

"I had the most amazing stay here after booking a last minute night. All the staff were so attentive and can’t thank them enough - especially Abigail and the bar staff at the Oliva bar. WhatsApp groups were super helpful whenever I needed something. Thank you. "

"Best place ever, we love every second there, they have a peaceful beach, nice rooms and a fantastic staff "