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Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive

4.5 star property
Adults-only Tulum property in Zama with 10 restaurants

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive

10 outdoor pools
View from room
10 outdoor pools
Free minibar, in-room safe, individually decorated
Snack bar
VIP Access

Reviews

8.4 out of 10

Very good

Popular amenities

  • Restaurant
  • Pool
  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Pet-friendly
    Pet-friendly
  • Breakfast included
    Breakfast included
The price is S$539
includes taxes & fees
3 Dec - 4 Dec

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Casa Zamna Ocean Front Junior Suite King Bed

Free minibar, in-room safe, individually decorated

Casa Zamna Ocean Front Junior Suite King Bed

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Master Suite, Tropical View

Shower, rainfall showerhead, free toiletries, hair dryer

Preferred Club Master Suite, Tropical View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
  • 137 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Zamna Ocean Front Master Suite King Bed

View from room

Casa Zamna Ocean Front Master Suite King Bed

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite King Bed

Free minibar, in-room safe, individually decorated

Junior Suite King Bed

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
  • 61 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim Out, Double Beds)

Free minibar, in-room safe, individually decorated

Junior Suite (Swim Out, Double Beds)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
  • 61 sq m
  • Resort view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed (Swim Out)

Free minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed (Swim Out)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
  • 61 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Zamna Ocean Front Presidential Suite King Bed

Free minibar, in-room safe, individually decorated

Casa Zamna Ocean Front Presidential Suite King Bed

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
  • 89 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Rooftop Master Suite with Plunge Pool

Free minibar, in-room safe, individually decorated

Preferred Club Rooftop Master Suite with Plunge Pool

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Free minibar items
  • 439 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Free minibar, in-room safe, individually decorated

Presidential Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Dining table
  • 512 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Zamna Tropical View King

Free minibar, in-room safe, individually decorated

Casa Zamna Tropical View King

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Villa Zamna

Bathroom shower

Villa Zamna

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Dining table
  • 576 sq m
  • Ocean view
  • Sleeps 10
  • 4 King Beds and 1 Double Bed

View all photos for Deal of the Day!

Free minibar, in-room safe, individually decorated

Deal of the Day!

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Zamna Ocean Front Junior Suite

Free minibar, in-room safe, individually decorated

Casa Zamna Ocean Front Junior Suite

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Tropical View, Double Beds)

50-inch flat-screen TV with cable channels, TV

Junior Suite (Tropical View, Double Beds)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
  • 61 sq m
  • Resort view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed (Tropical View)

Free minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed (Tropical View)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
  • 61 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite, Swim Out, King Bed

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite, Swim Out, King Bed

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
  • 61 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite, Swim Out, Double Beds

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite, Swim Out, Double Beds

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
  • 61 sq m
  • Resort view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite, Tropical View, Double Beds

50-inch flat-screen TV with cable channels, TV

Preferred Club Junior Suite, Tropical View, Double Beds

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
  • 61 sq m
  • Resort view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite, Tropical View, King Bed

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite, Tropical View, King Bed

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
  • 61 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Zamna Tropical View Double w Queen Beds

Free minibar, in-room safe, individually decorated

Casa Zamna Tropical View Double w Queen Beds

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Master Suite, Swim Out

Room amenity

Preferred Club Master Suite, Swim Out

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
  • 137 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view

Dreams Tulum Resort & Spa - All Inclusive

On private beach
Pool
Breakfast included
All-inclusive
7.6 out of 10, Good, (1006)
The price is S$432
includes taxes & fees
10 Dec - 11 Dec
Dreams Tulum Resort & Spa - All Inclusive
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About the area

Map
Calle Itzimina esq. Av Kukulkan, Mz 001, Lote 007, Reg 014, Aldea Zama, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 14 min walk - 1.2 km
  • Las Palmas Public Beach - 7 min drive - 4.4 km
  • Tulum Mayan Ruins - 10 min drive - 5.4 km
  • Tulum Beach - 11 min drive - 4.8 km
  • Playa Paraiso - 12 min drive - 5.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 99 min drive

Restaurants

  • ‪Rossina Cafe - ‬11 min walk
  • ‪Carl's Jr. - ‬17 min walk
  • ‪Pescaderia Estrada - ‬3 min drive
  • ‪Escama - ‬4 min drive
  • ‪El Capitán - ‬4 min drive

About this property

Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive

Luxury all-inclusive property near Tulum National Park
You can look forward to a free breakfast buffet, a beach bar and a rooftop terrace at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive. Treat yourself to a facial, a body treatment or a body scrub at the on-site spa. At the 10 on-site restaurants, enjoy breakfast, lunch, dinner and Mediterranean cuisine. Enjoy on-site activities, such as beach yoga and beach volleyball. In addition to a coffee shop/cafe and an outdoor entertainment area, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.
Other perks at this property include:
  • 10 outdoor pools
  • Free self-parking and valet parking
  • A porter/bellboy, outdoor furniture and a lift
  • Massage treatment rooms, a 24-hour front desk and multilingual staff
  • Guest reviews say great things about the helpful staff
Room features
All 301 individually furnished rooms include comforts, such as 24-hour room service and pillow menus, as well as perks, such as laptop-compatible safes and air conditioning.
Other amenities include:
  • Rainfall showers, free toiletries and hairdryers
  • 50-inch flat-screen TVs with premium channels
  • Furnished balconies or patios, wardrobes/cupboards and LED light bulbs

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All meals, snacks and beverages included
24-hour room service

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 restaurants
  • 5 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Water Grill
  • Jasmine
  • Market Café
  • Olio
  • Seaside Grill

Conveniences

  • 24-hour front desk
  • ATM

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • 2 meeting rooms
  • Business centre
  • Conference centre (5,000 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • 4 buildings
  • At least 80% of food locally-sourced
  • Built in 2022
  • Designated smoking areas (fines apply)
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property comprises the main hotel building and a separate beachfront section (Casa Zamna room types). The separate beachfront section is located 0.8 miles (1.3 kilometres) from the main building and the parking area.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 65 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 10 kg per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Pet fee: USD 65 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available

We should mention

Pool access available from 8:00 AM to 6:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Secrets Tulum Adults Only All Inclusive
Secrets Tulum Adutls Only All Inclusive
Secrets Tulum Resort Beach Club Adults Only All Inclusive

Frequently asked questions

Does Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive have a pool?

Yes, this property has 10 outdoor pools. Pool access is from 8:00 AM to 6:00 PM.

How much does it cost to stay at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive?

As of 23 Nov,2024, prices found for a 1-night stay for 2 adults at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive on 3 Dec,2024 start from S$539.08, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of USD 65 per pet, per day. Service animals are exempt from fees.

How much is parking at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included.

Where is Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive located?

Located in Zama, this all-inclusive property is 0.7 mi (1.2 km) from Tulum National Park and within 3 miles (5 km) of Tulum Mayan Ruins and Tulum Beach. Hunab Lifestyle Center and Dos Aguas Park are also within 2 miles (3 km).

Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 104 out of 179 reviews" "
Rating 8 - Good. 32 out of 179 reviews" "
Rating 6 - Okay. 19 out of 179 reviews" "
Rating 4 - Poor. 13 out of 179 reviews" "
Rating 2 - Terrible. 11 out of 179 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Arlenys Hernandez

Stayed 3 nights in Oct 2024

10/10 Excellent

kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was new & you can tell they weren't shy to splurge on a ton of aesthetic features! Going at the end of September/early October was great - low crowds & the weather was still warm enough. No severe weather happened during our stay neither. The staff was phenomenal & the food all over the hotel was 10/10. Definitely am planning on returning.
Stayed 5 nights in Sep 2024

6/10 Okay

Fradi

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This recent weekend trip provided a wonderful experience at a beautiful hotel known for its modern and comfortable rooms, with various appealing amenities. The hotel offers a serene atmosphere, making it an ideal getaway for relaxation. However, there are opportunities for improvement in the hotel's three restaurants, particularly at Olio, which specializes in Mediterranean cuisine. The food was not good at all. You can tell we were being served frozen food in a few areas. We expected fresh food. The bars and the drinks were always very watered down. Beware of pushy salespeople upon checking in who try to whisk you away for a 90-minute trip to their sister's location. This was very irritating, as we were hungry and tired from our long trip. They wanted us to make a decision right there and then. This was not a pleasant check-in experience. The service in a handful of areas was prolonged. The hotel has nine pools and a well-regarded spa. The beach club is nice but they need more staff in the bar and lunch area. The hotel is in Aldea Zama, an area that allows for pleasant walking trips to nearby boutique coffee shops and local restaurants.
Stayed 3 nights in Nov 2024

8/10 Good

Mahir, Orange Walk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first experience was one to remember! We would definitely recommend & return again. Perfect for couples. Romantic.
Stayed 4 nights in Nov 2024

8/10 Good

Krystal P

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was nice and clean. Great amentities especially in VIP. Just a little slow with restaurant wait times but will definitely return.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jairzinhio

Stayed 10 nights in Oct 2024

8/10 Good

Kristina

Travelled with group
Liked: Cleanliness, staff & service, amenities
I liked the resort overall. Great entertainment, great staff, options for dinner could have been more. Pool options are limited r/t unless your VIP. The best part was def having the beach club apart of the resort. So free transportation to and from beach, along with access to great shopping, other site seeing, and restaurants.
Stayed 1 night in Nov 2024

8/10 Good

Kristina

Travelled with group
Liked: Cleanliness, staff & service
Very excellent resort. Just not every pool was open. Dining was limited. Very good entertainment.
Stayed 5 nights in Nov 2024

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

8/10 Good

Sabiha, Lawrenceville

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel itself is stunning – the aesthetics are a perfect 10/10. Every corner is picture-perfect, and the restaurant options are diverse and delicious. I especially enjoyed the coffee shop! The location is ideal, with plenty of nearby shopping, dining, and things to do. However, our stay had some significant downsides that impacted our experience. First Issue – The Shuttle Service: The free shuttle service to the beach club, while convenient in theory, was disappointing. The ride was extremely bumpy and uncomfortable, taking about 30 minutes each way. Once at the beach club, you’re essentially stuck until the next shuttle time unless you pay for a private taxi, which costs $35-40. This limitation wasn’t clearly communicated, as it’s advertised differently. Second Issue – Late Night Room Cleaning: On our first night, the room next to ours was cleaned at around 11:45 pm, with staff sweeping, talking, and using walkie-talkies, which was quite disruptive. I called the front desk, and they didn’t have much to offer other than saying they’d speak to the staff. This happened again at 5 am on our last day, which was very frustrating. Pros: • Great food and restaurant ambiance • Beautiful hotel aesthetics, perfect for photos Cons: • Inconsistent room service hours (different from the app’s information) • Restaurants occasionally open late, sometimes by 30 minutes to an hour • Uncomfortable and inconvenient shuttle service with limited hours and unclear communication
Stayed 3 nights in Oct 2024

10/10 Excellent

Elvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the service, only thing I would change is the early phone calls.
Stayed 2 nights in Oct 2024

2/10 Terrible

monserrat

Disliked: Staff & service, amenities, property conditions & facilities
I recently stayed at this all-inclusive hotel in Tulum, and it was an incredibly disappointing experience. The staff were unprofessional and often vague, creating confusion about what services were actually included. We were given a voucher with promises that it could be used for ‘any type of service or a la carte dining,’ which turned out to be misleading and unhelpful. Despite what they charge, the hotel is far from the beach, and the shuttle service was uncomfortable and took way too long. If you’re looking for easy beach access, you’d be much better off staying at a resort closer to the shore. Room service was terrible, and the food quality left a lot to be desired. Additionally, the alcohol served felt diluted, like they were cutting corners on quality. Overall, this place is not worth the money. Avoid at all costs if you’re looking for an enjoyable, hassle-free Tulum experience
Stayed 1 night in Oct 2024

10/10 Excellent

VLADIMIR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful place to stay...Staff is excellent, food is great..Transportation to the beach is well organized.... Their main problem is actually mosquitoes. They really tried, but without success...Spraying didn't work. Had to pay extra 800 to upgrade to presidential suite..They were understanding and cooperative...Otherwise, great place to stay
Stayed 3 nights in Oct 2024

10/10 Excellent

Craig, Pflugerville

Stayed 1 night in Oct 2024

10/10 Excellent

Jalisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort provided beautiful hospitality.
Stayed 3 nights in Oct 2024

10/10 Excellent

Ixeanely

Stayed 3 nights in Sep 2024

2/10 Terrible

Joseph

Disliked: Staff & service, amenities
I had a very poor experience at Secrets Tulum Resort. The listing did not make it clear that by selecting a room with an ocean view that I would not be staying at the main resort, but rather a different location their Beach Club. When I arrived, I was given a sales pitch about something, I didn't fully understand what about. I was shown a map of locations in Central America and the Caribbean, I guess other locations owned by the same ownership group. I wasn't sure what exactly, I turned down whatever it was. Then I was told to get into a shuttle that was taking me to the Beach Club, which I didn't fully understand at this point so I was a bit on edge. I arrive at the location and get checked into my room. I did not check in super later and wasn't given a lay of the land by the staff. I bring this up because as I saw later in the week, as other guests were checked in they were given tours of the facility and explained how things worked. I had to learn a lot of stuff about the hotel on my own. They had an app they wanted you to download which was unstable. It would crash constantly and I needed to load it about 10 times on average. The intrusive add on pop ups always seemed to work. Around the middle of my trip, my door had an issue where it would not open. Luckily there was a side door that worked but it wouldn't lock leaving my room wide open. The staff gave me no updates on the progress of this and other issues that came up. Management at the Beach Club was terrible.
Stayed 7 nights in Oct 2024

10/10 Excellent

Namid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay for a relax stay.
Stayed 4 nights in Oct 2024

10/10 Excellent

Sherlorian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful, the staff was amazing . The beach club was breathtaking. I did not want to leave. Can’t wait to go back!
Stayed 3 nights in Oct 2024

10/10 Excellent

Trey Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful and very friendly attentive staff!
Stayed 4 nights in Oct 2024

10/10 Excellent

Cecille Dizon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Tamikah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a Great time with my husband! The staff was amazing and accommodating. The resort was beautiful! I appreciated the quick response prior to the vacation to organize the transportation to a from Tulum airport. The food at Blue Water Grill on the resort was AMAZING ...10/10 experience
Stayed 3 nights in Aug 2024

6/10 Okay

Taylor

Stayed 3 nights in Sep 2024

8/10 Good

Simone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Shifa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and hospitality was great.
Stayed 3 nights in Sep 2024