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"We have stayed at 4 other Cancun resorts including Excellence and the new one Impressions and this was by far our favorite of them all!! Great food, great gym classes and extra classes like pottery and painting. Wendy at the coffee shop was phenomenal. ARTURO the fitness coach was so fun and honestly elevated our gym sessions. I’m not huge into classes but I looked forward to every class that was led by him. Alberto and Alejandro at the bar were great. Samantha at Takeshi made us feel extra special, even when we were just walking by back to our room she always waved and wished us a goodnight. Luis and Daniel at Alba made our trip extra memorable, on our last day they all took a ginger shot with us and wished us a safe flight back. But my absolute favorite staff member was Bonifilio. He was the chef at the fruit bar during breakfast. Every morning we would walk over after the gym and the mango/papaya bowl would be empty. Upon asking him for extra he made it a task to make each bowl everyday more and more special! On my last day I came up and he asked if I wanted my usual which I did, he went to grab a fruit then knelt down and brought out a masterpiece from the fridge. Most beautiful fruit bowl of them all! I couldn’t recommend this place enough. They do hit you with an inspira speech but if you shoot down the idea right away they won’t keep bugging you. "

"I recently had the pleasure of staying at RIU and I can honestly say it exceeded all my expectations. From the moment I arrived, the staff made me feel genuinely welcome — they were warm, attentive, and always ready to help with a smile. The room was spotless, beautifully decorated, and incredibly comfortable, with thoughtful touches that made it feel like a home away from home. I especially appreciated the little details, like the plush bedding, high-quality toiletries, and the stunning view from the balcony. The hotel’s amenities were top-notch. The pool area was immaculate and relaxing, the fitness center was well-equipped, and the on-site restaurant served delicious food with a great variety of options. Breakfast each morning was a highlight — fresh, tasty, and with plenty of choices to suit every palate. The location was perfect, too — close to everything I wanted to see and do, yet peaceful enough to truly unwind at the end of the day. Overall, my experience was nothing short of wonderful. I would highly recommend it to anyone looking for comfort, great service, and a memorable stay. I can’t wait to come back!"

"Natural environment"

"The location and beach access"

"We had a swim out ocean front room. We traveled with a group of 12, Nacho was our butler. He was excellent. He took care of all our requests and more. He made it very easy for our group to dine together and help us plan for transportations for our excursions."

"Outstanding service, food, and location. Can’t wait to rebook for future vacations "

"Hola buen dia , esperamos por parte del Servicio de mayordomos un trato exclusivo y al menos con. Nosotros no lo lograron Dista muchisimo de la excellenca , La pscina sucia Una puerta del Baño a la terrace rota La ducha del jacuzzi de la terrace con goteo En fin un desastre A execcion de Eli exelente y el botonrs q nos recibio, el dia q llegamos Chico deberia ser mayordomo Por los demas el resto del personal muy bien Quiero reconocer q los mayordomos son educados y correctos , pero esperamos al estar en una habitación presidential un trato de excellenca q no recibimos y si lo comparators con Otto’s Servicios en Otto’s hotels es nulo Un saludo Gracias "

"Excellent staffs, good food and beach club. Totally recommend "

"I loved the staff at this hotel. They take care of you like you are family. The resort is clean and you feel safe while there. I didn't like that the steak house was an extra fee and not included in the all inclusive package as stated when we booked the trip. "