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"Everything was awesome!!! The only bad thing I have to say it's that sometimes we had to wait for a long time for the shuttle. You must take it to be transported between the rooms and the water park/lobby"

"Staff is so kind and ready to help"

"We've stayed at the Riu Las Americas & Riu Cancun before and this one was by far my favorite. A mixture of fun activities but also some R&R. Of course, always friendly staff and constantly cleaning. Walking distance to the shopping mall. The buffet was AMAZING in comparison to the sister resorts. We chose to eat at the buffet more than the restaurants because the steak house was just ok. But my BIL said the Italian restaurant was really good."

"Really enjoyed our stay and plan to return within the next year. "

"RIU Palace was such a great experience!! The property is beautiful and well maintained. The pools and bars are plentiful. The staff was always polite and fun! The food was good and primarily buffet focused. I am not a huge fan of buffets, but hard not to be with so many options at every meal. The restaurants were easy for us to get seats a couple of nights to switch meals up. This was a girls trip and we had an absolutely amazing time! We are looking at coming back with our families to the same location. Would definitely recommend!! "

"Couldn't get coffee throughout the day - machines closed at 11am"

"Great property with a great view"

"This place is excellent! Staff is amazing there and not to mention how clean this place is. "

"A long overdue vacay after several rough months of "life" just "life-ing" . Really enjoyed this place and I'm super selective as it relates to all inclusive resorts. Staff was great. Food was awesome. Themed parties were the best. Everyone was so friendly - guests and staff. Already planning a return trip. The ONLY negative would be the experience booking excursions on site. Our representative was not very organized or skilled in booking. We sat for over 2 hours in the heat while he tried to figure out how to take our payment. At one point he blamed our credit cards as the issue only to discover he was not entering the information in correctly. We kept telling him nothing was wrong with our credit cards - we've been using them all day but he insisted it was us...smh....! FINALLY he called over a colleague who was able to process our payment in less than 2 minutes. We missed a well anticipated activity patiently waiting for this guy to figure it out which was disappointing to say the least. If we didn't want to do this excursion so bad, we would've walked away. Overall, you will enjoy this place. "