Hammersmith Hotels with Shuttle Services

"Blocked shower in first room, moved room. Towels above toilet, knock them, all towels in toilet. 2 plug sockets in worst possible location. Garbage WiFi in both rooms. Mar 16 (working weeknight) woken 3 times to continuous running up/down the stairs until 4am, contacted reception twice, second time, receptionist thought it sensible to pretend to be mentally deranged to get me off the phone. On immediately visiting reception to check if calling emergency services to aid whoever answered the...

"Checked in around 10pm, key left in a drop box in reception- no staff around at all. Booking was for a quadruple room - 1 double & 2 single beds. In reality room had only 2 single beds. None of the contact phone numbers given work so absolutely no chance of getting hold of anyone to sort the situation out. Absolutely disgraceful that 2 guests were left without beds & forced to sleep on the floor overnight. .. Surprise, surprise not able to contact the hotel for an explanation / refund...

"Only stayed one night but had everything I needed. Room was spacious and clean, bed confortable, nice shower, breakfast good.Decent location as well. Staff friendly and welcoming. No complaints!"

"Nice caring staff"