Four Star Hotels in Hoan Kiem

"Clean and spacious rooms, convenient location for walking around the old quarter. Nice staff and excellent service."

" A very comfortable, and remarkably quiet oasis amongst the busy streets of the Old Quarter in Hanoi. The staff were AMAZING, so hospitable, kind and caring. The location was excellent with so many restaurants, spas and coffee shops within very close proximity."

"I don't really do reviews but if I do it. You know you made it. JM Marvel Hotel & Spa you live up to your name Marvel. I chanced upon JM Marvel Hotel & Spa when doing my planning for my family (3pax) Christmas short break and to celebrate the siblings Birthdays (2 days apart). We only asked for being central and convenient to save transport cost and unnecessary walking. You know what? The hotels gives you more than what we budgeted for. On arrival Jayce and his team, welcomed us with a mini-tea ceremony and we were treated as celebrities. Our family enjoyed the fruit tea and local sweet treats. We were given a hotel tour so we are familiar with our surroundings and the amenities we can enjoy for what we paid. The rooms were yes smaller than what we are used to for a family room. But this is where the intimacy comes in. Small is Luxury. We got to be much closer. Asking for direction is a breeze. No head scratching because Jayce and his team speaks excellent English. Ask them to draw you a map if you are still unsure. In my trips, I go as close to the local communities as possible. So, Jayce and his team gave me genuine recommendation and advise. This is a feedback not a complain. 2 things that needs management re-looking are:- 1. Sound Proofing - You can hear what the neighbours conversation are. This especially true if they speak loudly and slam doors. 2. Next Room Design - Family Rooms MUST have windows to look outside for Sunshine. Will come back."

"Wonderful experience. The staff go above and beyond. Rooftop bar was lovely, spa was relaxing, and bedroom was small but just what we needed. Only thing was the walls were thin and we could hear hallway noise. But outside of that, perfect! I would definitely stay again or recommend "

"We stayed here for five nights and are very grateful for Grace's assistance and professionalism. Staff were helpful and approachable even with the language barrier - their English wasgreat. The breakfast was a superb way to start the day. Can definitely recommend."

"Hotel staff could not have been better, they always have a smile and willing to help. Hotel was very nice and comfortable. Location was perfect to walk around and see all the shops and eat the local food. Experience was 10 out of 10! I would stay here again if I travel back to Hanoi. Thank you to the staff for a great experience."

"The location is convenient for transportation and shopping. It faces the main street, which is also convenient. Most of the last years staff left in this summer, which was inconvenient, but the old staff have returned. The layout of the reception has changed, which is a little inconvenient. Strangely, there are carp laid out at the entrance, but since it is not a biotope, I don't think they will last for many years."

"My wife and I had a fantastic three-night stay here in late October. The location is perfect! It is at the center of Hanoi, across from the lake, and within the market area. And the staff is super-friendly and attentive! We had a small issue with shower water dripping onto the bathroom floor, but the staff was very apologetic and did all they could to make amends. Our room with an outdoor veranda had some view but the lake was covered by trees., but the perfect spot to take in Hanoi atmosphere. We thought the nighttime street noise or rooftop bar sounds might have been a concern, but they were quiet by midnight. Would highly recommend!"

"the service is exceptional"