4/10 Poor
Jaclyn
Travelled with partner
3 Nov,2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid extra for the bathtub rather than a standup shower, however the bathtub was completely full of hair including sticking out of the drain and all over the tub, clearly an indication that it hadn't been cleaned, and I didn't bring cleaning spray with me obviously, so I didn't take a bath, which I made sure to have because of my back injury after a long drive I wanted some sort of pain relief before I attented an event in Albany I drove up for from New Hampshire. Multiple lightbulbs weren't working so the room felt dark and raw, I couldn't see in the mirror to get ready for the event, trash was on the floor from previous guests, there wasn't any soap In the bathroom or trash bags in either trash bin.. I eventually talked to the front desk after returning from my event, and she apologized, told me that she has had similar experiences while traveling, and she gave me trash bags and soap. Unfortunately the trash bags did not fit the trash, they were the same size as the ice bucket bags. The TV remote control batteries were dying so it was tedious flipping through the channels. It was just not at all a cozy experience, it was dirty and dark and didn't come with the bathtub I needed for back relief, which had cost me extra to include
Jaclyn
Stayed 1 night in Nov 2024