Fairmont, Richmond hotels

"The staff rushed me through my check in I had no time to ask questions. Very disappointing considering how expensive this hotel was. There is no information sheets in the room. Not everyone has knowledge of how to scan codes to find everything out about your hotel. Not user friendly at all "

"Everything was perfect. Had dinner at Café story 1 block away and i Recommend this place. Very nice expérience "

"We had a flight to LA late at night. We checked in at midnight. Everything was smooth and easy. Breakfast had warm and cool options in the morning. Everything was fine for our elongated layover."

"awesome "

"Staff was very helpful with information about how to get to our cruise and shuttle to airport "

"Professional and accommodating service. Thank you!"

"The staff was friendly and accommodating. They were professional and made our stay memorable. The Manager, Jocelyn and all of the front desk staff were absolutely wonderful and made all the difference in what could have been a very complicated booking. The room was comfortable and clean and the proximity to restaurants, shopping and the night market were perfect! I would definitely stay again an"

"Hotel was fine for a night. Comfortable beds and clean bathrooms. The lobby needs an upgrade. The plexi-glass doesn’t create the most welcoming entrance. Also, floor 5 is a smoking level. I heard customers complaining about the smell and reception staff wouldn’t move them. "

"The room was very clean and spacious. We were thrilled with the room and wished we would have booked it for longer. "