Hyatt Hotels, New York hotels

"We arrived at hotel at 11:45 p.m., did not actually get the keys to our room until 1:30 a.m. Due to a computer glitch, the hotel was overbooked. The woman at the front desk was under a lot of pressure from irate reservation-holders, but valiantly tried to find rooms for everyone. Those booked for more than one day had to go to other hotels, which the New Yorker management found and paid for. Because our reservation was only for one night, we lucked out and got the last available room. It was also the best room in the hotel, a suite with a private balcony on the 38th floor — maybe they were saving that room in case a celebrity showed up at the last-minute. Our accommodations were fantastic, and they gave us complimentary breakfast and let us check out late (3 p.m.) so we could get some sleep. Clearly they felt bad about the chaos at check-in, but they more than made up for it."

"The property is right on Times Square. It was a great hotel. I was skeptical with all the mixed reviews, it definitely needs an uplift, but overall it was great "

"Great hotel! "

"Great location, awesome staff."

"For how affordable the room was the hotel was very nice!"

"Very clean hotel convenient location. "

"Older property but quiet, clean and convenient location. Would stay again. "

"If you want to tour NYC this is great hotel for it! It is in a central location right by Grand Central...very convenient to go uptown or downtown! We stayed 5 nights but they only gave us 2 days of free breakfast. Personally, for the price, it should be everyday. The room and bathroom were small but again we weren't in there much other than to sleep. We didn't have a TV remote for 3 days (nowhere to be found). We received one on the 4th day. I would stay there again if I came back."

"This hotel was EXCELLENT, and you really can't beat it's location in NYC. Will definitely choose it again next time I get to go to NYC."