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"Amazing! We were very well looked after from arrival. Prosecco at check in; consierge service (Mark) was superb; complimentary Bentley to take us to our restaurant; beautiful and comfortable room; all staff encountered were friendly and helpful. Absolutely cannot fault this hotel, it was perfect. "

"All was fine unless you’re pathetic enough to complain about 1 cracked tile in a huge multi floor hotel for £49 per night. Most Britannia hotels are great but are allowed to get run down so it I what it is and the Grand was just fine. Drinks were surprisingly well priced. A short and coke was buy 1 get 1 free so 4 cost £12.50. Car parking was £7 per day. Gorgeous swimming pool and great sea views. Only complaint is it’s a bit out of the way but that’s by the by. Would highly recommend unless you’re royalty!"

"We absolutely loved our stay at the Imperial Hotel and would definitely stay again "

"We were really impressed by the food and good menu with lots of choices. The staff were very friendly and helpful. The pool and spa was great although slightly run down. Overall we were very happy with our stay and would absolutely come back"

"Had a great stay. We'd prefer free parking (£17 a night)instead of free breakfast."

"I booked this very quickly by just searching Google for "Lake District hotels" one evening and I was very pleased. It is expensive, but it is a 4* hotel, so you would expect to pay a higher price than others. We found the staff brilliant and the room fantastic, although we did get a free upgrade on arrival which was nice, so I can't comment on the room we actually booked! The location is perfect, lovely views and really convienient for the Lake Cruises next door. We did not use the Spa, but did use the sauna and pool, which were great. We only used the Brasserie for the evening meals, and we liked the meals so much, we had the same both nights! (Fish and Chips and the Lakeside Burger) Breakfast was more than enough, with so many choices and great service from the staff. It is an old hotel, but that should not put people off, whilst they are doing lots of renovation, it did not ruin or disturb our time there (I think there was work taking place but we didn't see or hear anything). Our room had old photos on the wall and you can see it has been an established hotel for many years. We chatted to a few other guests and they were all very complimentary about the place. A couple of staff that we remember that were very friendly and we chatted to, were David (at breakfast) and Sheya (I think that was her name in the Brasserie) but there were others and all were really nice. if you want a authentic period (modernised) hotel that fits the "lake district" vibe, book it! "

"Really nice stay at the riverside hotel. Easy and quick check in, reception staff were very friendly and welcoming. The spa was as lovely and the gym was modern and had ample equipment. Just the weekend we wanted "

"Lovely comfortable bed and nicely decorated room. Delicious dinner and breakfast and very attentive staff."

"Stunning location excellent facilities beautiful grounds and quality onsite restaurant "