Hakone Kowakien Yunessun

I would have loved to give this property a higher rating because it had enough room for 3 of us plus our luggage, staff had excellent customer service, had a washer, and kitchen. My lower rating is because the shower seemed to have issues such as it took awhile to get the water hot but as soon as it turned hot the water became ice cold without adjusting the temperature so I was unable to get a shower. The ac did not get the room cool enough so we had to open the windows at night to cool the room down. You have to use passcode to use the elevator up to your room and use a passcode to get into your room. You had to return the piece of paper with the passcode or you would get charged which made me feel like they may not change the passcode to your room. Also every time someone had to go to the bathroom in the middle of the night a light would go on by the kitchen waking us up. Would I recommend this place? Sadly my answer is no because of the problems we had.

Excellent and clean hotel, staffs are very nice and helpful, specifically near train station.

What a wonderful place to stay for our family of 4 (2 adults, 2 young kids). Very spacious, kitchen well equipped, clean washroom with great water pressure, super comfortable beds, excellent, friendly service. Rent a Nintendo Switch for free, juice and free toiletries in the lobby, steps away from so many restaurants and coffee shops. The best accommodation I've ever stayed in in my travels for such a reasonable price! HIGHLY RECOMMEND this fantastic hotel!