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"Front desk personnel were superbly helpful and friendly "

"Shower drainage was not that good."

"Bedsheets were not changed. Don't auto refill the stuff in the fridge. No Bathmats. Once service taken, you will be charged. Even though that service is a normal part of any hotels process. Food restaurants doesn't have marks to differentiate between vegetarian/ Non vegetarian. Looks like they are just they're for pulling out the money out of customer's pocket. "

"One of the servant serving breakfast had a very bad attitude "

"We had a very very good stay here for 1 night following a busy few days seeing the sights of northern Vietnam. The Moc dining dinner was one of the best meals we had in Hanoi area. Everthing made fresh for us, smoothies and coffees at breakfast were great too! Huge selection of healthy drinks. The resort is in a random location so it’s very much a place to stay on property but the spa facilities, gym, food and property provided enough to do for a relaxing 2 days. The spa treatments were all...