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"Beautiful hotel located on a gorgeous oceanfront beach. The room: nice and clean. Little details that we like: provided sandals for the room & beach, the laundry line to hang up our wet swim suits. The pool: nice and big The restaurants: the beach bistro has a nice view. The breakfast buffet has plenty of options and all were delicious. Afternoon tea: a nice bonus extra The staff: friendly, courteous & helpful. The person who checked us in was knowledgeable. He spent time explaining things in details with us. The airport transfers and bus were convenient and made it easy to commute bt places."

"This hotel was fantastic. Right in the heart of the old quarter and only a stroll away from everything, we loved it. We were able to get connecting rooms, with a little corridor that we could lock off , so we were all together. Hanoi is a very busy place it can be quiet overwhelming, especially with young children, so to have the comfort and peace of this hotel was needed at the end of a very busy day. The manager Jimmi was very helpful - he even sent on a bag we had left behind - the other staff members were so friendly. They did not push us to book tours with them and were very helpful in suggestions for restaurants etc. The breakfast staff were lovely and the food was great - the kids loved the banana/ chocolate pancakes. Thank you to the staff once again , we really enjoyed the stay at this great little hotel. "

"Good place"

"Staff so friendly and helpful. Easy to book excursions. Lovely room and rooftop bar. 10/10 experience"

"Best things about this hotel is 1) the location, and in my opinion, the best part is 2) the staff! From start to finish of our stay, the staff went above and beyond every single time we needed assistance.. Thanks so much to Cara, Amy, Bobby, Jenny, James, and every single one who made our stay there memorable.. Oh, and the breakfast buffet was very good!! "

"friendly service "

"The staff were very friendly and helpful. The rooms were clean and spacious. The breakfast was very nice and had a really good range of good. The location was handy for the old town and markets. Would recommend to anyone wanting to stay in Hanoi."

"overall a fantastic stay. rooms were soundproof, though in the morning we could hear some of the incessant horning on the main street. breakfast food were ok with huge variety (e.g. pastries, cheese, korean, western and indian cuisine), and menu changed relatively frequently. however, the dining area had poor ventilation and we always ended up with the food smell on our clothes and hair."

"Our stay at the Hyatt was bliss! The 3 bedroom residence we booked was clean, modern, spacious with great views. The pool and beach were beautiful. Air con was great. We had a fabulous stay "