4/10 Poor
Vu, San Jose
31 Jan,2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time ever writing a review and I am a world traveler staying at hundred of hotels. I booked the top suite at Four Points by Sheraton trying to relax…
Room was excellent. Services and staffs were great.
First serious complaint was the slow elevators: the speed was slow than elevators from other hotels but maybe bearable but the wait for the elevators were UNACCEPTABLY SLOW! Even after 1:00AM, and with nobody around, the waits were way too long. There were 4 elevators, WHAT ARE YOU DOING? Most should be programmed to be near or at the lobby, no??? I probably will not come back just because of the elevator slowness 😬😬😬
Second complaint was the loud music in the lobby. Guests need to relax in the lobby and the coffee shop and we sometimes need to conduct conversations. The music was a total distraction and it bothered me and some guests (that I asked for their opinions)
Vu
Stayed 3 nights in Jan 2025