Britannia Hotels, New Malden hotels

"Hotel is a little tired, but can't fault the cleanliness. Breakfast quality was only to a good standard, but staff were excellent, efficient and courteous."

"Goid location, friendly staff. Good room"

"We stayed overnight on our way to the airport so we didn't really spend much time. The settings and location was amazing and the building architecture looked great - I can only imagine at day light it would have been quite the setting. The room was perfect and comfortable for a family of four and the bathroom/shower was immaculate and modern."

"This hotel is closed we were rebooked at the Europa Gatwick hotel a sister hotel connected with the Britannia Hotel chain. On the out side it looked ok check in was fine and the front desk staff were friendly and helpful. The twin room i booked was pretty spartan, lacking in pillows, one per guest, the beds were absolutely atrocious one could feel the springs thru the mattress and the bed creaked something chronic, there was also a very strange nude picture of a women on the wall over the bed...