Sonesta Hotel, Lower East Side Galleries hotels

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"Property has amazing cafe attached. Gym was great. Walking distance to any broadway play. "

"The staff was so helpful this visit. The hotel is clean and beautiful. The only problem is the parking. "

"We arrived at hotel at 11:45 p.m., did not actually get the keys to our room until 1:30 a.m. Due to a computer glitch, the hotel was overbooked. The woman at the front desk was under a lot of pressure from irate reservation-holders, but valiantly tried to find rooms for everyone. Those booked for more than one day had to go to other hotels, which the New Yorker management found and paid for. Because our reservation was only for one night, we lucked out and got the last available room. It was also the best room in the hotel, a suite with a private balcony on the 38th floor — maybe they were saving that room in case a celebrity showed up at the last-minute. Our accommodations were fantastic, and they gave us complimentary breakfast and let us check out late (3 p.m.) so we could get some sleep. Clearly they felt bad about the chaos at check-in, but they more than made up for it."

"Excellent "

"The property is right on Times Square. It was a great hotel. I was skeptical with all the mixed reviews, it definitely needs an uplift, but overall it was great "

"The customer service was outstanding. Smiles from the minute I walked in to when I left. Super friendly sweet staff. My room was perfect. Cool functioning AC. No weird smells. I was on the 9th floor. Great views. Early check in plus king size bed upgrade. Slept like a princess. Counter was a bit dusty but no biggie bought some disinfectant wipes at the near cvs my usual stop when at a hotel. Spent my birthday in peace. My room, the location served its purpose. Solo female traveler. Felt safe to wander around the neighborhood, to china town and back. Tip: cleaning lady could be a little more considerate when cleaning by not letting the door slam. Woke me up a couple of times. She was doing her job. Excellent might I add. Would definitely book here again. "

"Muy buen hotel , céntrico, el personal muy amable y dispuestos. Nos encanta."

"Great hotel! "