Britannia Hotels, Glasgow hotels

"The staff were very friendly, welcoming and very helpful. I asked to change rooms as the room I was given initially smelled strongly of cigarette smoke. The staff gave me a different room straight away, without question, which was clean, comfortable, and nicely furnished. I wasn't in any way made to feel like I was being awkward. And they gave really helpful suggestions for where I could go for food. Thanks very much to the kind staff."