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"Room was clean , tidy. all staff were polite and friendly, reception team were very informative and welcoming. "

"I was initially put off booking this hotel due to some of the reviews on it but needed affordable accommodation near the West End so just went for it. I'm glad I did. I found it a lovely, welcoming and warm hotel. I especially liked the lounge through from the reception. Cosy fire and chairs. Well decorated. I booked an Executive room so don't know if that made the difference but the room was lovely and well set out and clean. We had breakfast at the hotel and is was well catered with a great...

"Perfectly located for our needs and staff very helpful and friendly"

"Lovely hotel w/ incredible gym. Would live here again"

"The staff were truly excellent. Had a small baby with us and they kindly moved us to a quieter room without us asking and set up a cot for us. Couldn't ask for better service "

"All good for me, room was comfortable and a good location for getting the tram in/out of Edinburgh. Not sure if the thermostat was stuck at 22degrees in the room as it didn't seem to let me change it, but didn't adversely affect my stay."

"Visiting Edinburgh with friends for Christmas shopping and rugby. A fantastic hotel with a great location. Staff couldn’t be more helpful and the lady at breakfast was an absolute superstar "

"Beautiful property in a beautiful location "

"Room was perfect, view was amazing"

"Excellent location to Glasgow Central train station. Really lovely quiet rooms and very pleasant receptionist. Definitely will book again "

"Thoroughly enjoyable stay. Friendly staff. Good spacious room. Good breakfast."

"We were able to leave our luggage at 11am and informed check in was 3pm, the desk staff were efficient & friendly. We returned at 4.30pm then informed we would not able to check in as our room was not ready. We were given a complimentary drink in the bar whist we waited but it was over 2 hrs late until we could check in, luckily it did not effect our dinner reservation. We had to return to reception as the sink was blocked, staff were prompt in fixing it however we were then delayed getting...