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"This property is the nicest I've ever stayed in, but is very far from the city center. It is also further from the ski lifts than advertised by quite a bit."

"the spa is amazing and very nice breakfast. Overall , it's a very nice hotel to stay. but the service was a bit chaotic for us. we waited at the taxi station for more than 20 mins, no one came to pick us up, despite we called several times. we walked to the hotel with our luggages, the reception staff just explained that they were busy. I know you might be busy, but you could explain to me on the phone, or offer something alternative."

"It was a very comfortable hotel - we thought they could have made the hot water, hot coffee, hot tea, hot chocolate available 24/7 as a few other hotels we've stayed at had done. Personnel was most helpful. Rooms were very clean and well-kept. Location worked out very well for us. There were some concerns in our group about what constituted a "room with a view" of the Matterhorn.....? of the city? of the neighborhood? That could be clarified in the hotel site. Breakfast included was...

"The Basecamp is great. You can walk to the ski bus in about 10 minutes. We stayed 3 nights and they picked us up from the train and took us back via their shuttle which made coming and going easy. The room was extremely dry and very warm. The beds were okay. We were 4 adults in a four person room. The top bunks are very hard to get in and out of and the ladder a little tough. Would be great for small children but difficult for adults. The staff was really nice, especially the lady who checked us...

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"Hotel Tannenhof exceeded our expectations! This boutique gem is centrally located, making it easy to explore everything Zermatt has to offer. John at the front desk was fantastic—offering great tips, guidance, and even booking dinner for us. We stayed in Room 37, a spacious family-style room with a patio at the top—highly recommend! Best hotel of our trip so far, and we’ll definitely be back!"

"Great hotel, great location. The main train station and the Gornergrad train are 3 min away. The main strip with shopping and restaurants is 4 min away. Everything is just far enough away for the room to be super quiet. I did not have to wake up early and drag my luggage a long way to catch the train. There is a convenient ski rental on site. The breakfast has a good selection but their breakfast tea was not hot enough. The room was very nice and comfortable, although it tended to be on...

"Felt more like a hostel: basic room - a bed and a sink; shared restroom, shower, and kitchen (didn't use the latter since it was just a one-day trip). Ski room and lockers were helpful."

"Excellent staff, wonderful amenities and location. "

"This property was fantastic - loved the interior design, service, choice of restaurants and amazing location with easy access to the train and Zermatt’s shopping and dining. Highly recommend!! "

"Right in the middle of the village so everything was within walking distance including from the train station itself. I sent a few queries through via whats app such as do they serve dinner there and do i need to bk and i was promptly answered. Upon checkin kristiane couldnt have been more helpful. She had already bked us a table for dinner at the time i requested and then went through the different tourist options such as gornergrat and sunnega which we ended up doing both and her...

"Big uphill to arrive at the property, but not too bad "

"Absolutely wonderful stay from the moment we checked in. The receptionist was extremely helpful! We had an amazing view of the Matterhorn from our room! Excellent breakfast. Great location! Our favorite hotel during our 3 week trip in Europe."

"Excellent "