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"Lovely experience! Would definitely recommend staying here again."

"We absolutely loved our stay!! The room was beautiful, the onsens are incredible, the buffet breakfast was delicious and the service was fantastic! We stayed 2 nights, which I highly recommend to experience the hotel and Hakone properly. The only thing we didn’t love was the Kaiseki dinner - the food quality didn’t seem to be quite up to standard compared to everything else we ate at the hotel and seafood was already on the table when we arrived (it was even sitting out already for the next seating in 2 hours), which was a little off putting. "

"Beautiful, classically decorated interior spaces and my room looked at an area of forest covered mountain. Breakfast was lovely with a nice mix of Japanese and western selections (and a beautifully decorated cappuccino). Staff was incredibly friendly at check-in and check out. Room was clean and elegantly appointed. The bathroom was unbelievable Overhead rain shower and a soaking bath. Immaculate tiles. Main drawback is that the hotel is situated at the end of a fairly poor street in an urban area without any access to green space (the mountain behind the property is quite steep and without any walking area). "

"Very wonderful stay, staff was friendly and helpful. The included breakfast and supper buffet had lots of variety. The onsite onsen was perfect for unwinding and the foot spa was a picturesque place for taking in the view. It’s location is a five min walk to the ferry and gondola station. "

"Everything was iimpeccable. Beautiful views, facility and staff "

"Excellent service, incredible amenities! 10 out of 10"

"The bed was comfortable and the location was great. "

"Excellent hotel from a room and dining standpoint. We loved the buffet breakfast and dinners. The room was extremely spacious…stayed in a western room with 2 beds and 3 tatami mats. The onset was lovely as well. Only downside was the distance from main attractions was a 30 min bus ride. "

"We enjoyed the variety of traditional Japanese food, the bedding was on the firmer side but ok"