Best Western, City of Westminster hotels

"Customer service was great and not ikea bathroom "

"Fabulous staff. Great location."

"Reception staff was so kind and welcoming. They allowed us to check in early which was really nice after a long day of traveling "

"The room was lovely and the bed was incredibly comfortable but there is a distinct lack of sound proofing between rooms, especially if you happen to have a connecting door. Also there didn’t appear to be any plug sockets near the bed for chargers. So, maybe when the rooms are refurbished, management could possibly think about usb sockets nearer to where people would need there devices to be. "

"Superb hotel for location, facilities and staff."

"Staff very helpful "

"First of all, the staff for this property was AMAZING! Mehdi, Hakeem and Paul were helpful in every way, Important to note: this property does not have a lift/elevator and is an old British building which means narrow, steep stairs. The staff will carry your bags for you, but climbing 5 flights of stairs left me winded! My single room was clean and comfortable, but very small. Dimensions were roughly 6 feet wide by 8 feet long. All in all, I loved the quirkiness of the building and as a smaller person in relatively good shape, did not mind the drawbacks. However, I can imagine others would have been surprised by these conditions. Still, I would not hesitate to book here again!"

"Weekend break was excellent. Hotel booked at short notice. Found clean comfortable and excellent location. "

"Loved this hotel! Super nice staff and convenient to train and all London activities. "