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The Cumberland, London

4.5 star property
Art Deco London hotel in London City Centre with a 24-hour front desk

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Cumberland, London

Exterior
Café
Premium bedding, in-room safe, desk, laptop workspace
Serves brunch and happy hour
Exterior

Reviews

8.6 out of 10

Excellent

Guests liked:

Clean rooms, comfy beds, friendly staff

Popular amenities

  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning
The price is S$405
includes taxes & fees
18 Nov - 19 Nov

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Classic Double Room

Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room

Highlights

Air conditioning
LCD TV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
Electric kettle
Local meal delivery service
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Premium bedding, in-room safe, desk, laptop workspace

Classic Twin Room

Highlights

Air conditioning
LCD TV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
Electric kettle
Local meal delivery service
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive King Room (With Executive Club Lounge Access)

Premium bedding, in-room safe, desk, laptop workspace

Executive King Room (With Executive Club Lounge Access)

Highlights

Air conditioning
Executive Lounge
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite (With Executive Club Lounge Access)

Premium bedding, in-room safe, desk, laptop workspace

Studio Suite (With Executive Club Lounge Access)

Highlights

Separate sitting area
Air conditioning
Executive Lounge
Free cots/infant beds
Free minibar items
LCD TV
Premium bedding
Sofa bed - double
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Twin Room (With Executive Club Lounge Access)

Premium bedding, in-room safe, desk, laptop workspace

Executive Twin Room (With Executive Club Lounge Access)

Highlights

Air conditioning
Executive Lounge
Free minibar items
LCD TV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Gold King Park View

Premium bedding, in-room safe, desk, laptop workspace

Gold King Park View

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Hairdryer
Bathrobes
  • 21 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room (With Executive Club Lounge Access)

Premium bedding, in-room safe, desk, laptop workspace

Executive Double Room (With Executive Club Lounge Access)

Highlights

Air conditioning
Executive Lounge
Free minibar items
LCD TV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Accessible Double

Premium bedding, in-room safe, desk, laptop workspace

Classic Accessible Double

Highlights

Air conditioning
LCD TV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
Local meal delivery service
Free bottled water
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Gold Family Room

Premium bedding, in-room safe, desk, laptop workspace

Gold Family Room

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Hairdryer
Bathrobes
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Gold King Room

Premium bedding, in-room safe, desk, laptop workspace

Gold King Room

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Blackout curtains
Premium bedding
Hairdryer
Bathrobes
  • 21 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Star Suite (With Executive Club Lounge Access)

Living area

Star Suite (With Executive Club Lounge Access)

Highlights

Separate sitting area
Air conditioning
Executive Lounge
Free cots/infant beds
Free minibar items
LCD TV
Premium bedding
Sofa bed - double
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Single Room

Premium bedding, in-room safe, desk, laptop workspace

Classic Single Room

Highlights

Air conditioning
LCD TV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
Electric kettle
Local meal delivery service
  • 15 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Gold Twin

Premium bedding, in-room safe, desk, laptop workspace

Gold Twin

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Blackout curtains
Premium bedding
Hairdryer
Bathrobes
  • 21 sq m
  • Sleeps 3
  • 2 Single Beds

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8.0 out of 10, Very good, (1007)
The price is S$459
includes taxes & fees
16 Dec - 17 Dec
Thistle London Marble Arch
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About the area

Map
1 Great Cumberland Place, London, England, W1H 7DL

What's nearby

  • Hyde Park - 4 min walk
  • Buckingham Palace - 4 min drive
  • Piccadilly Circus - 5 min drive
  • Trafalgar Square - 6 min drive
  • Big Ben - 6 min drive

Getting around

  • Marble Arch Underground Station - 1 min walk
  • Marylebone Station - 15 min walk
  • London (LCY-London City) - 46 min drive

Restaurants

  • ‪Pret a Manger - ‬1 min walk
  • ‪Pizza Hut - ‬2 min walk
  • ‪Blank Street Coffee - ‬1 min walk
  • ‪The Sportsman Casino - ‬2 min walk
  • ‪Al Balad - ‬3 min walk

About this property

The Cumberland, London

Hotel near Hyde Park
Located close to Frameless Immersive Art Experience and Piccadilly Circus, The Cumberland, London provides an airport shuttle, a coffee shop/cafe and dry cleaning/laundry services. The on-site British cuisine restaurant, SOUND Cafe, offers brunch, lunch, dinner, light fare and happy hour. Free in-room WiFi is available to all guests, along with a bar and conference space.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and an electric car charging station
  • Express check-out, coffee/tea in reception and a lift
  • Local meal delivery service, wedding services and luggage storage
  • Guest reviews speak highly of the breakfast, central location and helpful staff
Room features
All 1019 rooms offer comforts, such as premium bedding and laptop-compatible safes, as well as perks, such as laptop-friendly workspaces and air conditioning. Guest reviews highly rate the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with free toiletries and hairdryers
  • 40-inch LCD TVs with digital channels
  • Wardrobes/cupboards, heating and daily housekeeping

Languages

Arabic, Croatian, Dutch, English, Filipino, French, German, Greek, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish, Turkish, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (GBP 60 per day); reservations required
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Costa Coffee
  • SOUND Cafe
  • SOUND Sports Bar

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 17 meeting rooms
  • 4,306 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar near toilet (61 centimetre high)
  • Handrails in stairways (90 centimetre high)
  • Lift (100 centimetre wide door)
  • Raised toilet seat (61 centimetre high)
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 8 floors
  • Art Deco architecture
  • Built in 1929
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LCD TV with digital channels

Food and drink

  • Free bottled water
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately GBP 20 per person
  • Airport shuttle fee: GBP 130 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: GBP 60 per day(1312 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Cumberland Guoman
Cumberland Guoman Hotel
Cumberland Guoman Hotel London
Cumberland Guoman London
Cumberland Hotel Guoman
Guoman Cumberland
Guoman Cumberland Hotel
Guoman Hotel Cumberland
Hotel Guoman Cumberland
Cumberland Hotel London
Cumberland Hotel
Cumberland London
The Cumberland Hotel London
Great Cumberland Place Hotel London
Great Cumberland Place Hotel
Great Cumberland Place London
Hotel Great Cumberland Place London
London Great Cumberland Place Hotel
Hotel Great Cumberland Place
The Cumberland a Guoman Hotel
The Cumberland
Great Cumberland Place London

Frequently asked questions

Is The Cumberland, London pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Cumberland, London?

As of 17 Nov,2024, prices found for a 1-night stay for 2 adults at The Cumberland, London on 18 Nov,2024 start from S$404.71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at The Cumberland, London?

Check-in start time: 3 PM; check-in end time: 2:00 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at The Cumberland, London?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does The Cumberland, London provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of GBP 130 per vehicle applies.

Where is The Cumberland, London located?

Located in London City Centre, this hotel is within a 5-minute walk of Frameless Immersive Art Experience and Hyde Park. Buckingham Palace and Piccadilly Circus are also within 2 mi (3 km). Marble Arch Underground Station is only a 2-minute walk and Bond Street Underground Station is 9 minutes.

The Cumberland, London Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 334 out of 597 reviews" "
Rating 8 - Good. 148 out of 597 reviews" "
Rating 6 - Okay. 66 out of 597 reviews" "
Rating 4 - Poor. 23 out of 597 reviews" "
Rating 2 - Terrible. 26 out of 597 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Kurt

Stayed 2 nights in Nov 2024

8/10 Good

JESSICA, new york

Travelled with family
Liked: Staff & service, property conditions & facilities
Thks
Stayed 3 nights in Nov 2024

10/10 Excellent

Stacey, Lehi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location by Marble Arch red line, but kind of a sketchy neighborhood with lots of homeless. The hotel itself is great.
Stayed 6 nights in Nov 2024

4/10 Poor

Priscilla

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Cumberland Hotel for a celebratory weekend away following our wedding and the hotel exceeded our expectations from start to finish. Our check in experience by Ali Mansour was one of the best we have had to date, he was extremely welcoming, professional and accommodating to our needs and gave a great first impression of the hotel. From then on the service from staff in both the main restaurant and breakfast room did not disappoint. Everyone was very friendly, helpful and welcoming. The rooms were immaculate and the live music entertainment in the evening topped it off! The location is central so ideal for those looking to explore london. I would definitely recommend this hotel and we will certainly be back again. Thank you very much Cumberland hotel ⭐️⭐️⭐️⭐️⭐️
Stayed 2 nights in Nov 2024

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in a great location, the room was nice and the breakfasts were wonderful. The main lobby and bar area was quite lively with live music most nights. The hotel was formerly a Hard Rock Hotel and that was very evident on the main floor.
Stayed 5 nights in Oct 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff were very attentive and helpful during the check in process. All staff around hotel were friendly and approachable, especially the door men! Hotel is very clean and well presented. Room was lovely, with a nice personal greeting left for us along with some nice freebies which made our stay extra special. Loved our stay and can't wait to come back!
Stayed 1 night in Nov 2024

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice, modern clean Hotel in a top location for Hyde Park. The Food was also top quality but the Restaurant staff seemed a bit pushed and stressed, and our Bedroom window wasn't very good at keeping the noise out at night time. However we will stay again.
Stayed 1 night in Nov 2024

10/10 Excellent

eve

Liked: Cleanliness, staff & service, property conditions & facilities
I DONT give 5 star reviews. This place is excellent. Amazing staff . Great quality food . Above and beyond reception team x would go back
Stayed 1 night in Nov 2024

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great !
Stayed 2 nights in Oct 2024

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location
Stayed 1 night in Aug 2024

4/10 Poor

Kesia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rarely is there a hotel I would say I would never stay at again, but the Cumberland is an exception. Walk into the lobby and you're immediately hit with a smoke smell. It felt like I was at a Las Vegas hotel. Ironically, the property says it's "smoke-free". We checked in and went up to our room that had an AWFUL sewage stench. We had to go to the front desk TWICE and push hard for a room change. Reception kept saying there were no more rooms that night that they can put us in. It was so bad that we were debating on just staying at another hotel. Then, a manager came and approved to move us to another room. So they actually did have another room, but didn't tell us the truth initially. The new room was better but it was a price downgrade from what we originally had booked (old room was gold king room, and new room was a classic twin). Essentially, we paid MORE for our stay than we should've. The room itself wasn't the nicest. It's small. Shower door couldn't close all the way. I would think if a guest had a poor experience, you'd at least upgrade them to something better? The room key was also made of wood and gave us a splinter. Reason I didn't give this place a 1 star is because the cleaning staff was nice and accommodating when we asked for more towels, etc. Needless to say, even though the hotel is located near the tube/subway station and near Oxford/Regent Street (shopping streets), I WILL NOT be coming back here again!!
Stayed 6 nights in Oct 2024

6/10 Okay

simona

Stayed 1 night in Oct 2024

10/10 Excellent

lorie

Business traveller
Liked: Cleanliness, property conditions & facilities
Great services and comfortable room.
Stayed 3 nights in Oct 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

wendy

Stayed 2 nights in Sep 2024

10/10 Excellent

Ali

Liked: Cleanliness, amenities
Ok
Stayed 2 nights in Oct 2024

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff are really friendly,good food,cocktail bar & entertainment vey good,very relaxed atmosphere .Great location for shops & transport,room was quiet & clean.Bathroom & bed great.We have stayed here before & will stay again.
Stayed 3 nights in Oct 2024

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, super convenient. A block from HoHo and walkable to many destinations. Shower door would not stay shut and caused water issues on bathroom floor.
Stayed 4 nights in Sep 2024

2/10 Terrible

Ajay

Stayed 3 nights in Sep 2024

10/10 Excellent

Pat

Travelled with family
The elevators were unique to us and once we figured them out we were set! Loved the voucher you get to reward you for not needing housekeeping every day….. not a hard sacrifice if you care about conserving resources. Also we got a kick out of watching the dining “help” deliver meals. Got to see it!
Stayed 3 nights in Sep 2024

10/10 Excellent

ROGER, PEMBROKE PINES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

JOSE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New. Clean. Nice area. Easy to get to and from.
Stayed 4 nights in Sep 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Sep 2024