8/10 Good
Sin Ying Olivia
Travelled with family and small children
9 Dec,2024
Liked: Amenities
Overall decent stay in November 2024.
The check-in process took a lifetime though there is the option to do a portion electronically ahead of time, which is recommended. We did not and paid the price.
Our family booked 3 rooms here. The staff was nice enough to put us on the top floor for the sake of our baby due to construction below. (Construction is just starting and expected to get worse. Recommend staying at a high floor to avoid noise).
Two of the rooms we occupied had no issues. One room was problematic - the A/C unit was not consistent and the set temperature never held. The bedroom itself was always hot. We had someone come take a look but the issue was not resolved. Of note, we were told by the maintenance crew that there is actually no A/C vent in the bedroom and that the A/C vent is only in the main living area. The vent inside the bedroom is a return air vent. A/C would have to trickle into the bedroom from outside by keeping the bedroom door open.
The 3rd room also had a kitchen sink leak, which required maintenance.
Apart from these issues, stay was decent due to convenience. Rooms were equipped with a full kitchen set up, including cookware, tableware and utensils. Each room also had a washer/dryer (all-in one) unit. Would have been nice if the property provided an instruction manual. We manually pressed wash and dry for each load and had to time each cycle. We only found out later that the machine's "star cycle" included drying.
Good for families.
Sin Ying Olivia
Stayed 3 nights in Nov 2024
