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The St. Regis Singapore

5.0 star property
Escape to tranquility in this luxurious haven where every moment is tailored to your comfort.

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The St. Regis Singapore

1 bedroom, premium bedding, minibar, in-room safe
1 bedroom, premium bedding, minibar, in-room safe
1 bedroom, premium bedding, minibar, in-room safe
Meeting facility
Bathroom

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pool
  • Spa
  • Parking available
  • Bar
  • Housekeeping
The price is S$634
includes taxes & fees
27 Jan - 28 Jan

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Specialty Suite, 1 Bedroom Larger Suite

Living room

Specialty Suite, 1 Bedroom Larger Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 90 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for St Regis, Suite, 1 Bedroom

Living room

St Regis, Suite, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Caroline Astor Suite, 1 Bedroom Suite

1 bedroom, premium bedding, minibar, in-room safe

Caroline Astor Suite, 1 Bedroom Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 90 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 1 King Bed, Smoking

1 bedroom, premium bedding, minibar, in-room safe

Penthouse, 1 King Bed, Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, City View

1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Double Beds, Non Smoking, City View

10.0 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 52 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for 2 Double Beds, Large Room

1 bedroom, premium bedding, minibar, in-room safe

2 Double Beds, Large Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 56 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite, 1 Bedroom

1 bedroom, premium bedding, minibar, in-room safe

Presidential Suite, 1 Bedroom

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 335 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Suite, 1 Bedroom

Living area

Premier Suite, 1 Bedroom

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 135 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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The price is S$561
includes taxes & fees
17 Feb - 18 Feb
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About the area

Map
29 Tanglin Road, Singapore, 247911

What's nearby

  • Orchard Tower - 5 min walk
  • ION Orchard - 10 min walk
  • Singapore Botanic Gardens - 12 min walk
  • Orchard Road - 20 min walk
  • Bugis Street Shopping District - 5 min drive

Getting around

  • Orchard Boulevard Station - 7 min walk
  • Kempas Baru Station - 32 min drive
  • Changi Airport (SIN) - 30 min drive

Restaurants

  • ‪Hard Rock Cafe - ‬6 min walk
  • ‪Astor Bar - ‬1 min walk
  • ‪Shinji by Kanesaka - ‬1 min walk
  • ‪Yan Ting - ‬1 min walk
  • ‪Basilico - ‬3 min walk

About this property

The St. Regis Singapore

Luxury family-friendly hotel near Orchard Road
Located close to Singapore Botanic Gardens, The St. Regis Singapore provides a poolside bar, a coffee shop/cafe and dry cleaning/laundry services. Treat yourself to a body treatment, hydrotherapy or a manicure/pedicure at Remede Spa, the on-site spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner and French cuisine. Free in-room WiFi is available to all guests, along with a bar and a 24-hour gym.
Additional perks include:
  • An outdoor pool
  • Limo/town car service, buffet breakfast (surcharge) and valet parking (surcharge)
  • An electric car charging station, express check-out and express check-in
  • Babysitting (surcharge), multilingual staff and coffee/tea in reception
  • Guest reviews speak highly of the helpful staff
Room features
All 299 individually furnished rooms boast comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as pillow menus and laptop-friendly workspaces.
More conveniences in all rooms include:
  • Children's slippers, childcare services and free infant beds
  • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
  • Bathrooms with hydromassage showers and designer toiletries
  • 40-inch flat-screen TVs with premium channels
  • Wardrobes/cupboards, recycling and electric kettles

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Filipino, French, German, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Russian, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Parking on site (SGD 45 per day)
  • Valet parking on site (SGD 20 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SGD 48 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Astor Bar
  • The Astor Grill
  • The Drawing Room
  • Yan Ting

Things to do

  • 24-hour gym
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 14,412 square feet of conference space
  • 7 meeting rooms
  • Business centre
  • Computer station

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Children's slippers
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from February 8 2025 to June 1 2025 (dates subject to change):
  • One of the dining venues
The property will be renovating from 17 March 2025 to 25 May 2025 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for SGD 60.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately SGD 48 per person
  • Airport shuttle fee: SGD 210 per vehicle (one-way, maximum occupancy 4)
  • Self-parking fee: SGD 45 per day
  • Valet parking fee: SGD 20 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: SGD 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Singapore St. Regis
St. Regis Singapore
St. Regis Singapore Hotel
St Regis Singapore
The St. Regis Singapore Hotel Singapore
St Regis Singapore
The St. Regis Singapore Hotel
The St. Regis Singapore Singapore
The St. Regis Singapore (SG Clean)
The St. Regis Singapore Hotel Singapore

Frequently asked questions

Does The St. Regis Singapore have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The St. Regis Singapore?

As of 18 Jan,2025, prices found for a 1-night stay for 2 adults at The St. Regis Singapore on 27 Jan,2025 start from S$634.27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The St. Regis Singapore pet-friendly?

No, pets are not allowed at this property.

How much is parking at The St. Regis Singapore?

Self-parking is available for SGD 45 per day. Valet parking is available for SGD 20 per day.

What time is check-in at The St. Regis Singapore?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The St. Regis Singapore?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does The St. Regis Singapore provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of SGD 210 per vehicle applies.

Where is The St. Regis Singapore located?

This family-friendly Singapore hotel is located in a shopping district, within a 15-minute walk of Tanglin Mall and Singapore Botanic Gardens. Orchard Road is 1 mi (1.7 km) away. Orchard Boulevard Station is 7 minutes by foot and Napier Station is 11 minutes.

The St. Regis Singapore Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 642 out of 926 reviews" "
Rating 8 - Good. 183 out of 926 reviews" "
Rating 6 - Okay. 64 out of 926 reviews" "
Rating 4 - Poor. 23 out of 926 reviews" "
Rating 2 - Terrible. 14 out of 926 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nicky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very upmarket hotel. The staff were very welcoming & friendly & so helpful with maps, tours & suggestions. The location was excellent. Buses & shops within walking distance. Highly recommend.
Stayed 2 nights in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Vijayalaxmi, Sammamish

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thisnproperty was located at orchard toad which made ot easy for us to travel to any of our day locations
Stayed 3 nights in Jan 2025

10/10 Excellent

Jowen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed as a family for 5 nights. Our stay has exceeded our expectations. The staff are all very professional and friendly. They’ve given us an experience that we haven’t had in other hotels. Only hotel who touched base with us upon booking and the week before our travel to find out if there’s a special occasion we’re celebrating. We’ve never really celebrated our wedding anniversary as it’s usually ‘packaged’ as part of our travel in the holiday season. However, staff asked if there’s anything we’re celebrating. As such, we have indicated that it is also our wedding anniversary. Oh boy, did they surprise and spoilt us! We arrived on a strewn rose petals room, fruits and treats. Also were treated with wine, macarons, rose and teddy souvenirs in the other days. Very special stay indeed. Special thanks to the butler team for making our stay a memorable one. Special mention to Penny, Syikin, Durai and San. Breakfast buffet has sufficient options that cater to varying preferences and dietary requirements - staff were very friendly and engaging always asking if everything is OK. Special mention to Darwin, Jonnel and Kamal. Gym has enough equipment for a reasonable workout with access to a body fat scanner which is a bonus. Pool is also of good size which the kids enjoyed. Overall, facilities and amenities of the hotel are well maintained. It’s also close to shops and steps away from Orchard Road. Highly recommended! Thanks again St Regis Singapore for a wonderful stay.
Stayed 5 nights in Jan 2025

10/10 Excellent

Kaushal

Liked: Cleanliness
Stayed 5 nights in Dec 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulously accommodating staff. Clean and modern hotel with an excellent breakfast, nice pool and spa facilities and brilliantly positioned for shopping and restaurants.
Stayed 3 nights in Dec 2024

10/10 Excellent

Mario, Springfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Raju

Travelled with family and small children
Great hotel, excellent services and staff
Stayed 6 nights in Sep 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The St Regis Singapore has it all. Wonderful and friendly staff, excellent food at both the Chinese and Astor Restaurants, rooms large, airy and very comfortable. Near to large shopping outlets with readily available taxis should one require to explore further areas.
Stayed 4 nights in Sep 2024

2/10 Terrible

Justin

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
One of my closers had a terrible smell that I could smell all night even with the door closed. Even after complaining, they only wiped it down with some orange solution that did not fix the issue. I asked them to please wipe it down with bleach but that request was ignored. Had to stay in a stinky room for a week.
Stayed 5 nights in Sep 2024

10/10 Excellent

Lin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 6 nights in Sep 2024

8/10 Good

Rungnapha

Liked: Cleanliness, property conditions & facilities
Nice big room but only 1 usb plug. Cant you afford the $10 to equip eveey power outlet with a usb socket? This is 2024, not 1971.
Stayed 2 nights in Sep 2024

10/10 Excellent

Farzin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy hotel with interesting art, meticulously maintained by professional, and very courteous staff; breakfast buffet is excellent views from the room and pool were nice Near a good mall with grocery store and several restaurants
Stayed 3 nights in Jul 2024

6/10 Okay

MAZLIN

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing Stay That Ruined Our Family Time
Bad start - booked two rooms but hotel only registered one room which was not even in my name, as the main occupant (but my son's) - how strange and it was not rectified despite having written to the hotel via this app as well as to the butler's service who got in touch with my son (to my email of coz since I was the one booking) - very disappointing. In both instances, I reiterated our request for connecting rooms as we had planned a family gathering, even if it was just 4 adults and a baby. Later, the "error" was only semi-rectified at check-in, after much hassle. Then to rub salt into wound, our rooms were not connected but just side by side - how unexpectedly disappointing. Didn't the girl at check-in not understand simple English? Or insufficiently trained perhaps. Needless to say, we insisted on connecting rooms - otherwise our main purpose of booking at this supposedly esteem establishment for a cosy, long-awaited family gathering would be meaningless. We only managed to get into our connecting rooms at 6pm ++ The hotel would not even grant a late check-out, citing that it is fully booked (but strangely, the day-before occupants were allowed to leave at 4pm ++, when we had already made a booking for connecting rooms). It is sad to be sidelined in our own country. We received better services in 3 & 4 star hotels elsewhere in the world. Rooms are cosy & comfortable. Exceptional amenities, befitting the price we paid. G8 concierge services. Not coming back though.
Stayed 1 night in Aug 2024

8/10 Good

Thomas

Liked: Cleanliness
Stayed 6 nights in Jul 2024

6/10 Okay

Anthony Richard

Travelled with family
Disliked: Property conditions & facilities
In summary: It is disappointing to pay premium five star hotel rates for the St Regis Singapore. The hotel is very long overdue a refurbishment. Things are in bad shape, faulty and dirty. Some staff are rude. We had a suite and a second room for our kids. The Bad: - The hotel is very much in need of a refurbishment. Whilst it was clearly top notch in its day it is just too old now. - When we first walked into the suite the aircon controller was half hanging open with exposed wires (see photos). I showed it to the concierge but it was not repaired during our entire five night stay. The aircon did not work properly as when we would put It back in its place something must have been pushing the buttons from behind so the room was always ice cold. - The buttons on the control panel on the one bedside table did not do anything (see photo). To switch anything on or off could only be done from the other side. - The desk had a number of gouges and stains showing how old the pace is (see photos). - The bedroom telephone was absolutely filthy (see photo). - We decided to spend an afternoon a the pool where there is an old guy who is the attendant and helped by an elderly lady. Besides being extremely rude and unpleasant and clearly hating their jobs the guy could not be bothered to fix up the sun umbrellas which were both in bad shape but repairable. He could have brought fixed umbrellas but could not be bothered. See photos. The Good; - Other than the two swimming pool at
Stayed 5 nights in Jul 2024

10/10 Excellent

Juan Carlos Gustavo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything as St. Regis use to do !
Stayed 2 nights in Jul 2024

10/10 Excellent

Eamon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff. Superior culinary expertise, brilliant food without any fuss or stress. Genuinely kind, polite and helpful staff. From check in to check out EVERYTHING was top notch. The staff really make this hotel, they’re the best in the business. Wonderfully comfortable beds, spacious rooms, very well appointed decor. And the art on display is fabulous. Thank you, St. Regis Singapore staff, management and owners. We look forward to returning soon.
Stayed 3 nights in Jun 2024

2/10 Terrible

Leo

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Avoid unless you want your items damaged
Worst hotel stay of my life. I used their laundry service, they ruined 3 of my tshirts by stapling through them with a stapler which they use to tag clothes, and despite holes clearly aligning with the staples used, they claim it wasn’t them and take no responsibility. Totally unprofessional and disappointing; especially considering the price paid for the hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kiran Tisha, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything about the hotel. The staff are very friendly and efficient in their work. They went out of the way to make sure that I had an amazing time celebrating my birthday on 24th June. They made our stay so memorable. I wish everyone at the hotel all my very best for their future endeavours. THANK YOU SO MUCH FOR EVERYTHING 🙏.
Stayed 2 nights in Jun 2024

10/10 Excellent

Alexander, ST Johns

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels I’ve been to this year!! Keep it in guys. Great job 👏
Stayed 3 nights in Jun 2024

2/10 Terrible

Leo

Business traveller
Disliked: Staff & service
Avoid! Terrible experience. Damaged my clothes.
I had a terrible experience at St Regis Singapore. 3 of my expensive designer tshirts were damaged by the laundry team. I gave my clothes to laundry service on Thursday morning; on Friday afternoon i was told 3 tshirts have holes in them (which they definitely didn’t have before). They claimed it wasn’t them and it must have happened before i gave the clothes to laundry because ‘they have experience’. I requested to see the clothes, and it turned out the hotel uses stapler to staple tags to the clothes labels. The ‘holes’ in question were actually holes from a stapler where the hotel staff stapler thought my 3 Tshirts. Despite the clear evidence, hotel is claiming no responsibility and their only excuse is ‘experience’ and that due to their experience it could not have happened. Shocking and disappointing. I exchanged a couple of emails with the hotel director of operations, but was only offered Marriott points that would only be equivalent of c. 150usd. The Tshirts in question are worth in excess of 1,000USD. I refused the points and requested email contact to someone higher up, for the past month received no response. No responsibility or accountability is being taken by the hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

muzaffar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

AMIT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Try St Regis
Good Value For Money very close to Orchard Road
Stayed 5 nights in Apr 2024

4/10 Poor

Brett A

Liked: Amenities
The worst St. Regis in the Asia Pacific region by a wide margin. Completely understaffed and in very much in need of a retrofit.
Stayed 8 nights in Apr 2024

General hotel information

Hotel location
Singapore
Star rating
5 star property
Nearest airport
Singapore (SIN-Changi)
Nearby landmarks
Orchard Road, Singapore Botanic Gardens, Lucky Plaza