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Hotel Kapok Shenzhen Bay

4.5 star property
Bayside hotel with fitness centre and 24-hour front desk

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Photo gallery for Hotel Kapok Shenzhen Bay

Chinese cuisine
Coffee shop
View from room
Coffee shop
Fitness facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking included
  • Room service
  • Gym
  • Housekeeping
  • Breakfast available

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Deluxe Twin Room

Premium bedding, down duvets, pillow-top beds, free minibar

Deluxe Twin Room

Highlights

Separate sitting area
Soundproofed
Private hot tub
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
HDTV
  • 40 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive City View King Bed Room

Premium bedding, down duvets, pillow-top beds, free minibar

Executive City View King Bed Room

Highlights

Separate sitting area
Soundproofed
Private hot tub
Air conditioning
Executive Lounge
Free cots/infant beds
Fridge
Free minibar items
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Sea View King Bed Room

Premium bedding, down duvets, pillow-top beds, free minibar

Deluxe Sea View King Bed Room

Highlights

Separate sitting area
Soundproofed
Private hot tub
Air conditioning
Executive Lounge
Free cots/infant beds
Fridge
Free minibar items
  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite

Premium bedding, down duvets, pillow-top beds, free minibar

Deluxe Suite

Highlights

Separate sitting area
Soundproofed
Private hot tub
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
HDTV
  • 80 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive City View Twin Bed Room

Premium bedding, down duvets, pillow-top beds, free minibar

Executive City View Twin Bed Room

Highlights

Separate sitting area
Soundproofed
Private hot tub
Air conditioning
Executive Lounge
Free cots/infant beds
Fridge
Free minibar items
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe King Room

Premium bedding, down duvets, pillow-top beds, free minibar

Deluxe King Room

Highlights

Separate sitting area
Soundproofed
Private hot tub
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
HDTV
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Bed Wide View Room

Premium bedding, down duvets, pillow-top beds, free minibar

Deluxe King Bed Wide View Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive King Bed Wide View Room

Premium bedding, down duvets, pillow-top beds, free minibar

Executive King Bed Wide View Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Bed City View Room

Premium bedding, down duvets, pillow-top beds, free minibar

Deluxe Twin Bed City View Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Twin Bed City View Room

Premium bedding, down duvets, pillow-top beds, free minibar

Executive Twin Bed City View Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe King Bed Suite City View Room

Premium bedding, down duvets, pillow-top beds, free minibar

Deluxe King Bed Suite City View Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Bed Sea View Room

Premium bedding, down duvets, pillow-top beds, free minibar

Deluxe King Bed Sea View Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe King Bed City View Room

Premium bedding, down duvets, pillow-top beds, free minibar

Deluxe King Bed City View Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive King Bed City View Room

Premium bedding, down duvets, pillow-top beds, free minibar

Executive King Bed City View Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe King Bed Suite Sea View Room

Premium bedding, down duvets, pillow-top beds, free minibar

Deluxe King Bed Suite Sea View Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Bed Room

Premium bedding, down duvets, pillow-top beds, free minibar

Superior King Bed Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Bed Room

Premium bedding, down duvets, pillow-top beds, free minibar

Superior Twin Bed Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Suite King Bed Sea View Room

Premium bedding, down duvets, pillow-top beds, free minibar

Executive Suite King Bed Sea View Room

  • Sleeps 2
  • 1 King Bed

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Exterior

DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences

Nanshan
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
9.2 out of 10, Wonderful, 168 reviews
The price is S$118
includes taxes & fees
4 Jul - 5 Jul
DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences
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About the area

Map
No. 3001 Binhai Avenue, Nanshan District, Shenzhen, Guangdong, 518054

What's nearby

  • MixC Shopping Mall - 3 min walk - 0.3 km
  • Coastal City - 14 min walk - 1.2 km
  • Shenzhen University - 2 min drive - 2.5 km
  • Window of the World - 5 min drive - 4.5 km
  • Shenzhen Bay Port - 6 min drive - 2.1 km

Getting around

  • Xili Railway Station - 6 min drive
  • Dengliang East Station - 18 min walk
  • Shenzhen (SZX-Shenzhen Intl.) - 37 min drive

Restaurants

  • ‪肯德基 - ‬10 min walk
  • ‪McDonald's 麦当劳 - ‬12 min walk
  • ‪橘焱胡同烧肉夜食 - ‬8 min walk
  • ‪海珠城美食会 - ‬10 min walk
  • ‪必胜客 - ‬9 min walk

About this property

Hotel Kapok Shenzhen Bay

Luxury hotel near Window of the World
Consider a stay at Hotel Kapok Shenzhen Bay and take advantage of a corner/local shop, a coffee shop/cafe and a library. The on-site restaurant, Xiao Nan Yanng, features Chinese cuisine. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Additional perks include:
  • Free self-parking
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and access to a nearby indoor pool
  • Express check-out, express check-in and a 24-hour front desk
Room features
All 242 rooms have comforts, such as 24-hour room service and Hot tubs, as well as thoughtful touches, such as premium bedding and air conditioning.
Extra conveniences in all rooms include:
  • Pillowtop mattresses, down duvets and rollaway/extra beds (surcharge)
  • Bathrooms with rainfall showers and deep-soaking baths
  • HDTVs with digital channels
  • Separate sitting areas, fridges and free infant beds

Languages

Chinese (Mandarin), English

Similar properties

Exterior

DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
9.2 out of 10, Wonderful, 168 reviews
The price is S$118
includes taxes & fees
4 Jul - 5 Jul
DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 228 for adults and CNY 114 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Xiao Nan Yanng

Things to do

  • Gym
  • Indoor pool (guest access)
  • Library

Family friendly

  • Access to nearby indoor pool
  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • On the bay

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Refrigerator
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 16

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 9 and older; guests must have received complete COVID-19 vaccination at least 3 days prior to check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 280 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 228 for adults and from CNY 114 for children
  • Airport shuttle fee: CNY 300 per vehicle (one way)
  • Rollaway bed fee: CNY 280 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and window guards

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hotel Kapok Shenzhen Bay
Kapok Hotel Shenzhen Bay
Kapok Shenzhen Bay
Shenzhen Bay Hotel
Shenzhen Bay Kapok Hotel
Hotel Kapok Shenzhen Bay Hotel
Hotel Kapok Shenzhen Bay Shenzhen
Hotel Kapok Shenzhen Bay Hotel Shenzhen

Frequently asked questions

Is Hotel Kapok Shenzhen Bay pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Kapok Shenzhen Bay?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Hotel Kapok Shenzhen Bay?

Check-in start time: 2:00 PM; check-in end time: midnight.

What time is check-out at Hotel Kapok Shenzhen Bay?

Checkout is at noon.

Does Hotel Kapok Shenzhen Bay provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 300 per vehicle applies.

Where is Hotel Kapok Shenzhen Bay located?

Located in Nanshan, this luxury hotel is within a 10-minute walk of Shenzhen Bay, Shenzhen Bay Sports Center, and MixC Shopping Mall. Shenzhen Bay Park and Coastal City are also within 1 mile (2 km). Dengliang East Station is 18 minutes by foot and Houhai Station is 18 minutes.

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Hotel Kapok Shenzhen Bay Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 50 out of 105 reviews
Rating 8 - Good. 43 out of 105 reviews
Rating 6 - Okay. 6 out of 105 reviews
Rating 4 - Poor. 3 out of 105 reviews
Rating 2 - Terrible. 3 out of 105 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

It was very nice
Stayed 5 nights in Jun 2024

10/10 Excellent

Yao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment and room itself are nice, clean and cozy, also the staffs are great I can tell two front desk staffs with the last names “Pan” and “Qin” are patient and helpful.
Stayed 3 nights in Jun 2024

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Event and stay

Nice, clean hotel. Good value for money. Great shower! Only suggestion is the TV in the room should be bigger and have more English channels available. We held an event there and the big screen they have I. The ballroom is fantastic.
Stayed 2 nights in Oct 2024

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Chap Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Ka Keung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

看演唱會最佳住宿

離春繭體育館很近 看演唱會的最佳住宿選擇
Stayed 1 night in Nov 2024

8/10 Good

LAI SHEUNG NORAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

欠缺高遠可見的招牌

原本一出地鐵站就可見到酒店、可惜沒有可見的招牌、入口是跟車路一齊、並不明顯,十分難找😅
Stayed 1 night in Nov 2024

6/10 Okay

Ling Hong

Liked: Staff & service
Not clean enough
Stayed 3 nights in Sep 2024

8/10 Good

KitPing Janet

Stayed 1 night in Sep 2024

10/10 Excellent

KitPing Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

8/10 Good

KitPing Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Ka Yan Cassandra

Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveller

Lyxhotell med stor frukost! Saknade kylskåp i rummet! Behövs i varmt och fuktigt klumat
Stayed 3 nights in Jan 2024

2/10 Terrible

Ka Fei Kathleen

Stayed 1 night in Dec 2023

10/10 Excellent

David

Stayed 3 nights in Nov 2023

8/10 Good

Philip

Stayed 1 night in Oct 2023

8/10 Good

Shuk Tak Debby

Stayed 1 night in Feb 2023

10/10 Excellent

Jj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Stephanie Lin Foon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, close to a new shopping mall and subway!
Stayed 1 night in Sep 2019

2/10 Terrible

Dora

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Disappointed

The whole stay was ruined at the last moment during check out. Must say this is the worst experience that both my friends and I have experienced from all our previous hotel stays in different places. In general, the hotel itself is pretty good and location is good since our activities were in the nearby area SZ Bay Mixc and 后海 area. The whole impression was ruined by a check out staff at the counter and her name is Amy Peng. We have booked two rooms with four of us, upon room settlement, we asked Amy Peng to split the room bill, she didn't look very happy when we requested that as she was holding two room bills stapled together in a pile. Then we said we would also like to split each room's bill into half so each of us will pay our share by whatever means we want ( such as cash/credit card/wechat pay). We always do this when we travel together so it's easy to settle all charges clearly and quickly for us. Never thought that this is not welcomed by the check out staff. Upon our second polite request, Amy Peng didn't look happy at all and had her black face all that time. My friend asked if theres any problem, she didnt respond and continue to have her black face. My friend got annoyed and asked her why she has that kind of attitude. She responded right away with a defying voice saying there's nothing wrong with her and asked if we had any problem. We were totally taken by her rude behaviour. Am surprised there are people like that working in the service industry...
Stayed 1 night in Sep 2019

10/10 Excellent

AGNES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019