Paseo del Estero

The property is beautiful and for the most part the service was excellent especially our Expedia contact Gabriel. A few issues with the property. One, the two main pools are frigid and don’t have hot tubs. This leads the adults to do more lounging than playing with their kids. The only pool that’s warm is the adult pool and it has a hot tub. But again, if you have kids you’re not going to the adult pool. Second, the service at the sit down restaurants is incredibly poor and the restaurants are often understaffed. We ended up mostly eating at the buffet where the service was excellent and the poolside bar which had very good pizza and fish tacos. Third, the room was fine and the beds were not the most comfortable but they were adequate. Fourth, they have a free childcare called Kamp Krystal and that was the only way we could check out the adult pool. But if our kid was younger it may not have been an option. The only thing we really didn’t like was being grabbed by the timeshare guy almost immediately after getting there. We politely declined. If you stay here make sure you book through Expedia - the way we were treated was apparently better than even the people who had booked directly. We were in the main building and had a beautiful view of the resort. Also something we discovered at almost the very end of our trip - order room service. The quality of the food is higher and while it costs extra (about $9 USD) it’s worth it. Bring cash in small denominations to tip!

Excellent experience altogether, would recommend