Pestana Group, Lower East Side hotels

"Property is a great location staff is great. The hotelnhas renovated lobby looks great."

"Nice"

"Always love to stay at the Lotte. Top notch all the way. The only complaint this trip was the older man at the concierge desk was rude when we were trying to pick up our stored luggage. One member of our group was sick and I was trying to ask if the concierge workers could possibly deliver our luggage to the room & the man basically yelled at me & told me to "Wait!" in front of several other guests. The other man working at the concierge desk apologized for him and said he was just a little overwhelmed. I understand it happens sometimes, but the rude employee never apologized or even acknowledged me again while I waited, like he told me to do. The other worker helped get our luggage to the room. Other than that isolated incident, the service and experience were great, as usual. "

"Everything Was great everything was beautiful the service employees all great I wish the room had a microwave and a refrigerator but other than that it was wonderful"

"Very affordable and well located."

"In the heart of the city "

"Small rooms but clean and well taken care of. Staff is 10/10 couldn’t have asked for nicer or easier people to work with after a long travel day. "

"Everything"

"Love the stay "