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"Friendly staff, good food"

"Everything "

"The one thing that i noticed was that the carpet in the hallway was stained and dirty. It don't go with the cleanliness of the rest of the hotel"

"Room was adequate for my family of 5 and breakfast buffet had quite a variety for vegetarians. Loved their hospitality🙏"

"I loved staying at this hotel and appreciated it even more after moving to the Marriott, which seemed very cold and sterile compared to the Niwa. From the super polite front desk people (we received a very deep bow from one when boarding the elevator to our room the first time) to the little touches such as an air cleaner/humidifier, tea service tray and bluetooth speaker in the room, the Hotel Niwa is a very nice place to stay. You feel like you are experiencing the real Japan here."

"Excelente ubicación y super acogedor "

"Great area and hotel was won"

"Love the experience "

"Well maintained property, excellent staff, and right across the street from Shinagawa Station. Many types of restaurants on property or nearby walking distances and several sporting facilities such as bowling, golf and tennis available."