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"The restaurant Los Deceos, manager and waitress very rude. If you are old they discriminate you and sit you along in the corner of the restaurant and if you ask for water they bring two battles without glasses as if it was a cheap restaurant. The other restaurants included in the package excellent!!"

"The service was great. Gabriel was awesome very welcoming, helpful with reservation and ever needed. The staff was really friendly great family ambiance. Enjoyable stay overall. "

"Beautiful and clean, staff is excellent! Food was delicious. Restaurants were great! 10/10! "

"We had a great time at this facility. The staff and service were friendly. Enjoyed the breakfast and lunch. We would come back again."

"Everything was perfect we stayed for four days and from the pick up, to the resort and staff, and food was perfection."

"We stayed here for 5 days and it was exceptional. The food and drinks were excellent and the staff was very friendly and accommodating. This resort is fairly far removed from the city which was nice. "

"Always friendly and accommodating staff. Great food and drinks. Spacious pools. "

"Great resort, and great pool party events for a good time"

"Me and my friend absolutely loved our stay!! The property is absolutely gorgeous, by far the prettiest place I’ve stayed. All of the staff are so friendly and kind. The food is delicious. El Hacienda Encantada is a safe resort that is perfect for all types of travelers. There’s much to do on and off the property. If you’re looking for things near by, there is a shuttle that will take you to the marina that is just 15 minutes. The hotel can also assist with booking any excursions. I highly recommend coming to this resort!!! "