6/10 Okay
harprit
Travelled with family, Travelled with family and small children
30 Dec,2024
Liked: Staff & service
We went for Christmas so we had a large group mixed with adults to preteens to children. We all got split up in different buildings. Beach was windy you are not allowed to go into water with the dangerous waves. The pools are heated is what they say but it does not feel that way when you are in the water. The pools by my building apparently were members only so we couldn’t go there. The main pool was not so big felt crowded and loud music so wasn’t really relaxing. The pools in front of main pool had the water slides for the kids also very cold kids went in a couple of times and were done for the trip. Small pool next to watersides ended up being kids pool they were all in there along with the one cold hot tub the kids were allowed in. Also was kind of chaotic with so many kids in that one area definitely not relaxing or fun. So we went searching for Eden pools on other opposite end the kids found the water not as cold as other areas so we ended up in this area. This was actually the only hot tub I found that had warm water. The kids were repeatedly kicked out of the hot tub so we gave up going in there. Last day we noticed a family speak back to security telling them their child was 14 and they allowed him to stay. Is was inconsistent based on who was enforcing the rule. Kids also could not throw ball in the pool I tried to organize pool voyellball but was told could not .We gave up and left hotel and went to marina and had a much better day at beach there.
harprit
Stayed 4 nights in Dec 2024