Suwakyo Promenade Hotels from S$80

"Hotel is okay from a room/cleaniness. Check-in was a problem with both hotels.com and the actual check-in. Hotels.com doesn't handle international travel well as they didn't put in that the room we chose was double occupancy. It's not in our receipt which is telling me that it probably got lost in the email to the hotel. It's in the app but apparently that wasn't relayed to the hotel. When we checked in, the reception said it was for single occupancy although we paid the double rate already which is a hotels.com issue. The other issue is the reception person didn't actually speak Japanese in Japan. He had to go through an auto-interpreting device to speak to us in Japanese which is weird because you expect the hotel to speak the native language of the country. It would been fine if they don't speak English but not being able to greet us in Japanese and deal with issues in Japanese in Japan is a problem."

"The location is easily walkable to Yuzawa Nakazato and the shuttle to the JR station is convenient. Do not miss out on the dinner buffet! Rooms are adequate for sleeping and the staff is top notch helpful! "

"Lovely property, great staff great views great food"

"Simple rooms , incredibly located! Lockers & Onsen also amazing "

"Perfect Japanese style room. Definitely recommend for holiday at nearby resorts. But not for anything romantic as it’s a family oriented place. note bathroom and showers are shared and from 5-9pm only. Good for a group or a couple on a quick holiday."

"Would come back here again!! Thank you"

"My family enjoy the stay so much. Will definitely go back again. "

"Friendly environment. Easy access to gondola "

"Hotel is a bit dated but the services were excellent. Maybe that's why the traditional standard can be upkeep. Dinner was great too. Onsen is authentic although not hot enough. We loved the hotel overall. The area is a bit quiet and not much to see but was a great getaway spot. "