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Grand Hyatt Shenzhen

5.0 star property
Luxury hotel connected to a shopping centre in Luohu with 5 restaurants

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Hyatt Shenzhen

Outdoor pool, pool loungers
2 bars/lounges
Minibar, in-room safe, individually decorated, desk
Body treatments, hydrotherapy, aromatherapy, body wraps, body scrubs
Exterior

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Room service
    Room service
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included
The price is S$201
includes taxes & fees
22 Nov - 23 Nov

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Premier Suite

Minibar, in-room safe, individually decorated, desk

Premier Suite

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Club Lounge
LED TV
Bathrobes
Hairdryer
  • 130 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Living room

Executive Suite

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Club Lounge
LED TV
Bathrobes
Hairdryer
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Deluxe

Minibar, in-room safe, individually decorated, desk

1 King Bed Deluxe

Highlights

Soundproofed
Individually decorated
Air conditioning
LED TV
Bathrobes
Hairdryer
Private bathroom
Separate bath and shower
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Twin Beds Club Access

Minibar, in-room safe, individually decorated, desk

2 Twin Beds Club Access

Highlights

Soundproofed
Individually decorated
Air conditioning
Club Lounge
LED TV
Bathrobes
Hairdryer
Private bathroom
  • 46 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for 1 King Bed View

Minibar, in-room safe, individually decorated, desk

1 King Bed View

Highlights

Soundproofed
Individually decorated
Air conditioning
LED TV
Bathrobes
Hairdryer
Private bathroom
Separate bath and shower
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Beds View

Minibar, in-room safe, individually decorated, desk

Twin Beds View

Highlights

Soundproofed
Individually decorated
Air conditioning
LED TV
Bathrobes
Hairdryer
Private bathroom
Separate bath and shower
  • Sleeps 3
  • 2 Single Beds

View all photos for Apartment, 1 Bedroom

Living area

Apartment, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
LED TV
Separate bedroom
Bathrobes
Hairdryer
  • 90 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Club Access Deluxe

Minibar, in-room safe, individually decorated, desk

1 King Bed Club Access Deluxe

Highlights

Soundproofed
Individually decorated
Air conditioning
LED TV
Bathrobes
Hairdryer
Private bathroom
Separate bath and shower
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Club Access

Minibar, in-room safe, individually decorated, desk

1 King Bed Club Access

Highlights

Soundproofed
Individually decorated
Air conditioning
Club Lounge
LED TV
Bathrobes
Hairdryer
Private bathroom
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Twin Beds

Minibar, in-room safe, individually decorated, desk

2 Twin Beds

Highlights

Soundproofed
Individually decorated
Air conditioning
LED TV
Bathrobes
Hairdryer
Private bathroom
Separate bath and shower
  • 46 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for 1 King Bed

Minibar, in-room safe, individually decorated, desk

1 King Bed

Highlights

Soundproofed
Individually decorated
Air conditioning
LED TV
Bathrobes
Hairdryer
Private bathroom
Separate bath and shower
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite

Minibar, in-room safe, individually decorated, desk

Grand Suite

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Club Lounge
LED TV
Bathrobes
Hairdryer
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

Suite (Chairman)

Highlights

Soundproofed
Individually decorated
Air conditioning
LED TV
Separate bedroom
Bathrobes
Hairdryer
Private bathroom
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

Apartment, 2 Bedrooms

Highlights

Soundproofed
Individually decorated
Air conditioning
LED TV
2 bedrooms
Bathrobes
Hairdryer
Private bathroom
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

Presidential Suite

Highlights

Soundproofed
Individually decorated
Air conditioning
LED TV
Separate bedroom
Bathrobes
Hairdryer
Private bathroom
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
Futian Shangri-La Shenzhen
Pool
Spa
Parking included
Free WiFi
9.0 out of 10, Wonderful, (621)
The price is S$181
includes taxes & fees
1 Dec - 2 Dec
Futian Shangri-La Shenzhen
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About the area

Map
1881 Baoan Nan Road, Luohu District, Shenzhen, Guangdong, 518000

What's nearby

  • The MixC Shopping Mall - 9 min walk
  • Huaqiangbei - 16 min walk
  • Dongmen Pedestrian Street - 19 min walk
  • Luohu Port - 2 min drive
  • Huanggang Border Crossing - 7 min drive

Getting around

  • Ludancun Station - 6 min walk
  • Shenzhen Station - 17 min walk
  • Shenzhen (SZX-Shenzhen Intl.) - 37 min drive

Restaurants

  • ‪大食代美食广场 - ‬3 min walk
  • ‪翡翠拉面小笼包 - ‬3 min walk
  • ‪石名家 - ‬3 min walk
  • ‪鑫泰(京基百纳空间店) - ‬3 min walk
  • ‪舞茶道 - ‬5 min walk

About this property

Grand Hyatt Shenzhen

Luxury hotel near The MixC Shopping Mall
Located close to Luohu Port and Dongmen Pedestrian Street, Grand Hyatt Shenzhen provides a shopping centre on-site, a coffee shop/cafe and dry cleaning/laundry services. Indulge in a body scrub, hydrotherapy and a facial at the on-site spa. Make sure that you enjoy a meal at the 5 on-site restaurants, including breakfast, brunch, lunch and dinner. Yoga classes are offered at the gym; the property also has 2 bars, a business centre and a steam room. Guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool with sunloungers
  • Free self-parking
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and multilingual staff
  • A front desk safe, ATM/banking services and free newspapers
Room features
All 471 individually decorated rooms include comforts, such as 24-hour room service and laptop-friendly workspaces, in addition to perks, such as air conditioning and dressing gowns.
More conveniences in all rooms include:
  • Bathrooms with separate baths/showers and hairdryers
  • 40-inch LED TVs with cable channels
  • Wardrobes/cupboards, daily housekeeping and desks

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 218 per person
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • Belle-Vue Grill
  • China Lodge
  • La Terrazza
  • Sugar Box
  • The Show Kitchen

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • 29,805 square feet of conference space
  • Business centre

Outdoors

  • Pool loungers

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 1 building
  • 38 floors
  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 408 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 218 per person
  • Airport shuttle fee: CNY 700 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires guests to wear swimming caps while in the pool.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Grand Hyatt Shenzhen
Grand Hyatt Shenzhen Hotel
Shenzhen Grand Hyatt
Grand Hyatt Shenzhen Hotel Shenzhen
Grand Hyatt Shenzhen Hotel
Grand Hyatt Shenzhen Shenzhen
Grand Hyatt Shenzhen Hotel Shenzhen

Frequently asked questions

Does Grand Hyatt Shenzhen have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Grand Hyatt Shenzhen?

As of 17 Nov,2024, prices found for a 1-night stay for 2 adults at Grand Hyatt Shenzhen on 22 Nov,2024 start from S$200.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Hyatt Shenzhen pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Hyatt Shenzhen?

Self-parking is free at this property.

What time is check-in at Grand Hyatt Shenzhen?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Grand Hyatt Shenzhen?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Grand Hyatt Shenzhen provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 700 per vehicle applies.

Where is Grand Hyatt Shenzhen located?

Located in Luohu, this luxury hotel is within 1 mi (2 km) of The MixC Shopping Mall, Huaqiangbei and Dongmen Pedestrian Street. Luohu Port and Shenzhen Convention and Exhibition Center are also within 6 mi (10 km). Ludancun Station is 6 minutes by foot and Grand Theater Station is 10 minutes.

Grand Hyatt Shenzhen Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 291 out of 454 reviews" "
Rating 8 - Good. 124 out of 454 reviews" "
Rating 6 - Okay. 24 out of 454 reviews" "
Rating 4 - Poor. 7 out of 454 reviews" "
Rating 2 - Terrible. 8 out of 454 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Oct 2024

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location (close to shopping malls) and friendly & helpful staff. Special thanks to Francis & Harry (Concierge) for their outstanding support.
Stayed 2 nights in Oct 2024

2/10 Terrible

Yirong

Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very good spot to stay.
Stayed 1 night in Aug 2024

8/10 Good

Ka Kei

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2024

10/10 Excellent

millie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shopping center was great
Stayed 1 night in Jul 2024

10/10 Excellent

Ka Wai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good environment and good staffs
Stayed 1 night in Jun 2024

10/10 Excellent

FERDI

Stayed 3 nights in May 2024

10/10 Excellent

Cesar, Hollywood

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and perfect
Stayed 3 nights in Apr 2024

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the Grand Hyatt: the staff were super helpful and friendly, and went out of their way to accommodate us. The room was big, well designed, and quiet, and had a great view of the city. The fitness center was big and well-equipped, and the breakfast buffet was superb. a really excellent stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

HAIYAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Feb 2024

10/10 Excellent

Ava

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel being well maintained. Really love the rooms and most of things about this hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Delphine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place and beautifully designed.
Stayed 1 night in Mar 2024

2/10 Terrible

Balaji

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Horrible Customer Service
Customer service was horrible and they literally made me call them several times to let them know that I will be doing a late check in. Horrible experience and I'd never stay there again.
Stayed 3 nights in Feb 2024

2/10 Terrible

Shimin

Stayed 1 night in Feb 2024

6/10 Okay

Pik Kwan

Liked: Cleanliness, staff & service
I consider overall is not bad, will rank higher if the bedding is better. The pillow is soft like nth when sleeping on it and the mattress lacks proper firmness.
Stayed 1 night in Feb 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Xuejing

Stayed 1 night in Jan 2024

8/10 Good

irene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had other 5-stor hotel options in Shanzhen but I stick to Grand Hyatt for its amazing spa setting and its convenient location. I love it’s connected to a giant mall so I can just walk over for great dining options. It’s high end and quiet, though it is probably less grand than the other new 5-star hotels around. I highly recommend this place and will def stay here again and again- and you must see the spa and be wowed.
Stayed 2 nights in Jan 2024

10/10 Excellent

wei hui

Stayed 6 nights in Dec 2023

10/10 Excellent

SURAJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, had a wonderful 4 nights!
Stayed 4 nights in Nov 2023

10/10 Excellent

FERDI

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel
Stayed 1 night in Dec 2023

2/10 Terrible

YIN TING

Stayed 3 nights in Nov 2023

8/10 Good

Eddie

Stayed 1 night in Nov 2023

6/10 Okay

Michelle

Business traveller
Liked: Cleanliness
Very slow service. Bad wifi in rooms. Shower had no hot water
Stayed 1 night in Jun 2023