Ascott, Shenzhen hotels

"Check in was great. The front desk staff was efficient and frienbdly."

"Very convenient location to local markets and public transportation. Very nice and helpful staff, Beta to accommodate my kid for snacks while waiting for a ride. Great and clean place to bring family to visit in Shenzhen. "

"Specifically specified family of 4 for our booking and was giving a room with 1 bed. Had to pay extra for a extra single bed and the 4th person slept on the sofa. "

"so close to airport "

"An absolutely excellent stay! The hotel itself is wonderful. The manager was exceptionally nice and welcoming. Breakfast was delicious and clearly prepared with great care. Dining in the restaurant was a highlight, offering beautiful views. All staff were incredibly polite and responded promptly to every request. Highly recommend!"

"Great property!"

"Unbeatable location, beautiful property. Room is very spacious with a view overlooking the city. Staff are helpful. We had a very pleasant check in with Clarence Chu at front desk. This gentleman speaks fluent Cantoneses, Mandarin, English and Spanish- impressive. Our family had 4 rooms reserved. Everyone was pleased with their room. Clarence checked in with us after we got to the room, to make sure things are going well. Just when I thought we won’t see him again. We met him again at lobby and he gave us an umbrella, reminding us it’s rain season. How thoughtful. We would stay there again and hope Clarence will still be there. Lunch at the Lobby restaurant was also delicious. Staffs are very nice and I personally like the live pianist. Very comforting. Overall a 5 stars experience. "

"The hotel is good but the spa is not that high value"

"very friendly and helpful staff Jessie Zhou!! very impressive indeed!! "