Search CapsuleHotels in Playa del Carmen

"There was so much attention to detail. They had everything we needed. We did not need to leave the property. Lots of entertainment and activities for everyone. The staff was friendly and genuinely cared about the satisfaction of the guests. We had a great time and would definitely return or try other RIU properties. "

"Everything was on point really enjoyed time with family , I recommend they have more activities in the PM, but all in all very pleasant food was good drinks as well . "

"El personal en este hotel siempre está atento a atender todas tus necesidades amigables eficientes y sobre todo soluciones rápidas volvería otra vez si tengo la oportunidad "

"✨"

"Excellent choice for Playa del Carmen! Amazing location and great staff! "

"Absolutely LOVED our stay! Staff was so friendly and honest. Helped us make decisions about excursions, things to do, places to see, what’s worth it and what’s not. Very transparent about money conversions and if it wasn’t available at the hotel that day you can go right up the street past the tequila place to exchange your cash! The hotel was so clean and stayed that way, even with the ocean and sand right outside with the big open lower level. The elevator was ALWAYS available. There are 2 pools in different areas of the resort so you choose which vibe you want. The hot tub is tucked away and has an amazing view! Even with the sargassum they kept the beaches fairly clean given the circumstances and had all day activities for everyone to enjoy whether it was inside playing bingo or outside playing the penguin game. At night it was a different story. They had amazing individuals come in give spectacular shows that always kept you wondering what was happening the next day. I highly recommend this resort to everyone visiting! The resort is rotten next to a ferry that takes you to Cozumel and Isle Mujeres and just a block from 5th street. So much to do!! "

"Beautiful property and great staff. Service was top notch. Food was pretty good. Only complaint is how early customers (before 6 am) wake up to pick their pool lounge chair. Wish they could do something about that. "

"Xcaret Arte is truly a 5 star resort with high quality of service, food and facilities."

"We had a great stay. Everything was flawless from beginning to end, but the gift shop was very disappointing. Their return policy is vague, and I was given a hard time when I tried to return 1 item. The shop worker, Veronica accused me of breaking the item, then called me stupid in spanish. It took me over an hour just to get a refund for 1 item. Stay away from the gift shop! Otherwise, the resort is amazing!"