Fairmont, Pasadena hotels

"The hotel itself is very nice including the exterior grounds and seems to be in good condition, and we were pleasantly surprised by the upgrade to a huge apartment-style cottage which was really great. Most of the service was good, but the hotel seems to be short-handed, eg. we had to wait a little while checking out because there was only one guy working at the front desk although there was a line. The biggest disappointment was at the Royce Steakhouse where the wagyu steak we ordered was...

"Great hotel. Great staff!"

" Good hote"

"Overall, the stay was very good. Room was spacious and clean. There were a couple of nits. One -- the room has some built in USB ports -- however, for the room I was in, they did not work. There was also a lamp on the desk that did not appear to have an on/off switch. The only way to turn it off -- you had to unplug it. Lastly, the breakfast area was in an open air area. Which could be a little cold in the morning. All minor nits -- but overall a pleasant stay."

"The photos of the rooms showed a coffee maker but these were not available in any room. This is poor & deceptive. The room was lovely but no cleaning until requested the night before. Lovely pool area but pool wasn’t heated."

"Property is very well kept"

"The hotel was actually very nice and comfortable to and I loved the style of the room too I guess the only issue I had was once or twice we heard cars racing down the street but aside reform that good experience "

"The staff was very professional. My girlfriend had a bit of a situation and the night time staff were so accommodating and generous. "