8/10 Good
Vivienne
Travelled with family
1 Dec,2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gem Strathmore Hotel is a very good hotel, close to the metro, many restaurants and shops. Staff is nice and helpful.
There are a couple of things that could have improved the experience:
1. We checked in at approximately 6 pm and learned that they have already charged our first night prior to our check in, which was not expected. Usually, if we did not show up to our reservation, then they should do that. I planned on charging the room to a different card upon check in, but since they have already charged the first night, the remainder was charged to a different card.
2. The second experience was that the room we stayed in was cold in the night. For some reason, the room heaters worked in the evenings but turned themselves off in the night so it felt very cold at night.
Other than that, the hotel was very good. It is about a 5 minute walk from the metro, there are many restaurants and shops nearby. It is also close to other tourist attractions via metro.