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Plaza Hotel

3.0 star property
Hotel in London, near Westfield London Shopping Centre

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January 2025

Photo gallery for Plaza Hotel

Terrace/patio
Exterior
Exterior
In-room safe, bed sheets
Interior

Reviews

7.0 out of 10

Good

Popular amenities

  • Housekeeping
  • Free WiFi
  • Business services

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Quadruple Room, Ensuite

In-room safe, bed sheets

Quadruple Room, Ensuite

Highlights

Fridge
Flat-screen TV
Coffee/tea maker
In-room safe
Daily housekeeping
  • 14 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, Ensuite

In-room safe, bed sheets

Double Room, Ensuite

Highlights

Fridge
Flat-screen TV
Coffee/tea maker
In-room safe
Daily housekeeping
  • 11 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room, Ensuite

In-room safe, bed sheets

Triple Room, Ensuite

Highlights

Fridge
Flat-screen TV
Coffee/tea maker
In-room safe
Daily housekeeping
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Single Room, Ensuite (with Shower)

In-room safe, bed sheets

Single Room, Ensuite (with Shower)

Highlights

Fridge
Flat-screen TV
Coffee/tea maker
In-room safe
Daily housekeeping
  • Sleeps 1
  • 1 Single Bed

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8.2 out of 10, Very good, (1125)
The price is S$201
includes taxes & fees
1 Dec - 2 Dec
Crestfield Hotel
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About the area

Map
53 Shepherds Bush Road, Shepherds Bush, London, England, W6 7LU

What's nearby

  • Westfield London Shopping Centre - 13 min walk - 1.1 km
  • Kensington High Street - 16 min walk - 1.4 km
  • Olympia Conference and Exhibition Centre - 16 min walk - 1.4 km
  • Natural History Museum - 6 min drive - 4.0 km
  • Hyde Park - 7 min drive - 4.9 km

Getting around

  • Goldhawk Road Underground Station - 7 min walk
  • Shepherd's Bush Station - 9 min walk
  • Heathrow Airport (LHR) - 31 min drive

Restaurants

  • ‪BrewDog Shepherd's Bush - ‬5 min walk
  • ‪Urban Baristas - ‬7 min walk
  • ‪The Sindercombe Social - ‬5 min walk
  • ‪Kave Cafe - ‬4 min walk
  • ‪PizzaExpress - ‬5 min walk

About this property

Plaza Hotel

Hotel near Westfield London Shopping Centre
Close to Olympia Conference and Exhibition Centre, Plaza Hotel provides amenities such as a business centre. Guests can connect to free WiFi in public areas.
Other perks include:
  • Tour/ticket information, luggage storage and smoke-free property
Room features
All guest rooms at Plaza Hotel include amenities, such as safes.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Fridges, coffee/tea makers and daily housekeeping

Languages

English, Hindi

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 15 per day)

Family friendly

  • In-room refrigerator

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre

Accessibility

  • No lift

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 2:00 PM - midnight
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Nearby parking fee: GBP 15 per day (1312 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

This property does not have any lifts

Property is also known as

Plaza Hotel London
Plaza London
Park Plaza Westminster Bridge London England
Plaza Hotel Hotel
Plaza Hotel London
Plaza Hotel Hotel London

Frequently asked questions

Is Plaza Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Plaza Hotel?

Check-in start time: 2:00 PM; check-in end time: midnight.

What time is check-out at Plaza Hotel?

Checkout is at 11 AM.

Where is Plaza Hotel located?

Located in Hammersmith and Fulham, this hotel is within 1 mile (2 km) of Eventim Apollo, Westfield London Shopping Centre and Kensington High Street. Olympia Conference and Exhibition Centre and Thames River are also within 1 mile (2 km). Goldhawk Road Underground Station is 7 minutes by foot and Shepherd's Bush Underground Station is 8 minutes.

Plaza Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 15 out of 53 reviews" "
Rating 8 - Good. 16 out of 53 reviews" "
Rating 6 - Okay. 10 out of 53 reviews" "
Rating 4 - Poor. 4 out of 53 reviews" "
Rating 2 - Terrible. 8 out of 53 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Marek

Stayed 1 night in May 2021

6/10 Okay

Barbara

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not up to any expectation.
Ligjts in room were poor. Only 1 working bulb out of 4. Constant flasing by another. No milk cartons, but tea & coffee was in room. Smelt of stale smoke. No parking provided although website said it was. So had to pay for on street parking.
Stayed 1 night in Apr 2021

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Standard but cheap in price
The price is cheap and it is ok for what you get. Standard bedroom and standard hotel for a good price
Stayed 2 nights in Mar 2021

2/10 Terrible

Nafisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT BOOK!
I booked a stay at plaza. When I arrived no one answered the door. They never answered their phone landline or mobile. They charged me for a stay I never got to check in to. I contacted them everyday and no answer. Do not waste your money do not stay here!
Stayed 1 night in Oct 2020

10/10 Excellent

Rugile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

8/10 Good

LONG SANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 18 nights in Mar 2020

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 1 night here. The room was on the 2nd level of a three level building with a view of buildings. The tiniest room I have ever seen. The bathroom looked freshly updated. Smelly room with no less then four medium length human hairs smothered on the table. The sheets and towels were clean and the water got hot really quick. The electric kettle worked well with free coffee & tea provided. There were built-in USB chargers. The TV worked good with lot's of channel avail. The not so good bits: In addition to the stink the Wi-Fi just wasn't working. The room was incredibly warm and it wasn't coming from the heater. Had to open the window which didn't really vent that well. It was 5c outside and even with the window open it was hard to get it below 27c in there. Had to wash the two coffee mugs and spoons. No water glasses provided. No mini refrigerator. No room for much of anything.
Stayed 1 night in Mar 2020

10/10 Excellent

Roy

Stayed 5 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The location was good with easy access to London and transport. The staff were friendly. The room was very small for a family of 4, the beds too small for tall people, lumpy and very uncomfortable. No storage, no hairdryer, noniron etc. Extremely basic and room was unbearably hot. For the price it is ok for a very short stay.
Stayed 4 nights in Mar 2020

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020

6/10 Okay

Steve

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel location was good, very close to shops, restaurants, buses and underground. Reception was friendly Room disappointed although the receptionist said he was putting us in a bigger room (it was a family room). It was in the basement, we went past staff rooms and the corridor had eggs and boxes around. The room was nice and big but had a horrible smell, it was cold, could not get radiators on and when we had a shower, the shower head dropped off. Beds hard, no duvet or blankets, blankets were on top of a rack and they looked stained. However it was cheap and ok for just one night if you need to get a room in a hurry.
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019

6/10 Okay

Anthony

Liked: Cleanliness, staff & service
Room was tiny could barely move in it. No place for my BBC suitcase had to put on an end table and live out my suitcase no place for clothes. End table draws were full of sheets. Bathroom was very tiny even for a small person. Sit on toilet and sink was hitting the side of my body and towel holder hitting on other side. Shower very small barely get in it
Stayed 4 nights in Dec 2019

6/10 Okay

Anthony

Liked: Cleanliness, staff & service
Disappointed in the size of the room I stayed in another room here for three days was more than double the size of this moment did have to double beds in it. Decided to extend my stay which cost me $7 more And the room was like 70% smaller than the room I was previously in. There was no place to put my suitcase. No place to put the towels that you left me other than on my bed. The bathroom your wedged in between the sink and some kind of thing hanging on the wall but I guess it’s for towels but They can’t fit on them. I’m trying to go to the bathroom and this towel rack is hitting against my side In the sink is hitting against the other side of me I paid more for this room and I did for the room with the double bed in this room you can barely move in. They should not be renting out this wrong or if they do they should rent it for a lot less than what they charged me. This unfortunately will make me think twice about coming here again. It’s a clean place but this accommodation is not good for anyone. The room number is 30. There is an end table in my room but the dryer is loaded with sheets and towels so how am I supposed to use it
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
Stayed 2 nights in Dec 2019

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities
Handy location for what I wanted However, only one pillow, asked for additional and told no Breakfast eggs and toast, poor and rude service, kitchen roll for napkins, cartons of juice on tables! Hotel was damp and beds were filthy
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and cheerful
For the money, it was perfectly adequate. We needed to be near Hammersmith and it was a ten minute walk to the tube in either direction. Room could’ve done with a lick of paint and newer furniture, just a spruce up really The beds were clean and comfortable but we didn’t Realise there were blankets on the shelf and we really could’ve done with knowing that rather than seeing them the next morning after shivering all night. The bathroom was beautifully done and in good working order. Breakfast was fine, no complaints. All in all I Would definitely stay there again for the money paid.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Very basic, small room, leak on the wall. No lift. New bathroom and bed was comfortable enough.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good hotel, nice and comfy
Stayed 1 night in Nov 2019

8/10 Good

brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Stay at the Plaza Hotel in Shepherd's Bush
I had a great stay at the Plaza Hotel. The hotel manager Jay was very accommodating and nice! There is a Sainsbury's local just across the street which is quite convenient, and the Shepherd's Bush Tube station is only a 7 minute walk from the hotel. The only detractor was that I didn't have much internet access in my room during the stay, but in the lobby it was quite fast. Because of the nice atmosphere and the friendly staff, I would certainly stay here again!
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Plaza hotel review
Boiler had been out of order - hot water was working egain but no heating
Stayed 1 night in Oct 2019