6/10 Okay
Richard
Travelled with family
10 Dec,2024
Liked: Cleanliness, staff & service
The staff and general property condition was acceptable, very close to Kings Cross station and St Pancras International Station. The cost however for what the property is I felt was overpriced. We paid £340 for two nights, this did not include breakfast and the room was cold with no additional heating. Having searched we could have got a better room which included breakfast less that 200 metres away. Was also issue with deposit that was paid, despite having clear evidence that I had already paid £170 I was told that this has not been received from Expedia and I had to pay the £340 in total, trying to get the £170 back is proving challenging with the hotel saying that they have not received it and Expedia saying they’ve paid it to the hotel.
Richard
Stayed 2 nights in Dec 2024