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Crowne Plaza London - Docklands, an IHG Hotel

4.0 star property
Recharge by the river and refuel for your next adventure. Unwind with a massage or take advantage of convenient amenities like an indoor pool.

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Crowne Plaza London - Docklands, an IHG Hotel

Property amenity
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Bar (on property)
Spa
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Pool
  • Housekeeping
  • Spa
The price is S$169
includes taxes & fees
2 Feb - 3 Feb

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Hairdryer
Shower/bath combination
Private bathroom
Coffee/tea maker
  • 25 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Hairdryer
Shower/bath combination
Private bathroom
Coffee/tea maker
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Sofa bed - single
Hairdryer
Shower/bath combination
Private bathroom
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Shower/bath combination
Bathrobes
Private bathroom
Hairdryer
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Minicooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Minicooler)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Hairdryer
Shower/bath combination
Private bathroom
Coffee/tea maker
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (Mini cooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed (Mini cooler)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Hairdryer
Shower/bath combination
Private bathroom
Coffee/tea maker
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds (Mini cooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds (Mini cooler)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Hairdryer
Shower/bath combination
Private bathroom
Coffee/tea maker
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Hairdryer
Shower/bath combination
Private bathroom
Coffee/tea maker
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Hairdryer
Shower/bath combination
Private bathroom
Coffee/tea maker
  • Sleeps 1
  • 1 Single Bed

Similar properties

Exterior

Aloft London Excel

Pool
Pet-friendly
Free WiFi
Restaurant
8.8 out of 10, Excellent, (1003)
The price is S$137
includes taxes & fees
27 Jan - 28 Jan
Aloft London Excel
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About the area

Map
Western Gateway, Royal Victoria Dock, London, England, E16 1AL

What's nearby

  • ExCeL Exhibition Centre - 5 min walk
  • ABBA Arena - 6 min drive
  • London Stadium - 8 min drive
  • O2 Arena - 9 min drive
  • Westfield Stratford City - 9 min drive

Getting around

  • Royal Victoria DLR Station - 3 min walk
  • West Ham Station - 4 min drive
  • London (LCY-London City) - 11 min drive

Restaurants

  • ‪Costa Coffee - ‬6 min walk
  • ‪Sandwich & Co - ‬5 min walk
  • ‪Upper Deck Restaurant - ‬3 min walk
  • ‪Nakhon Thai - ‬6 min walk
  • ‪Warehouse K - ‬3 min walk

About this property

Crowne Plaza London - Docklands, an IHG Hotel

Upscale eco-certified hotel near ExCeL Exhibition Centre
Near O2 Arena, Crowne Plaza London - Docklands, an IHG Hotel provides dry cleaning/laundry services, a bar and a gym. Treat yourself to a massage at Rinu, the on-site spa. Free in-room WiFi is available to all guests, along with a business centre and a steam room.
You'll also enjoy perks such as:
  • An indoor pool
  • Full breakfast (surcharge), self-parking (surcharge) and an electric car charging station
  • Babysitting (surcharge), a 24-hour front desk and free newspapers
  • ATM/banking services, 1 meeting room and a banquet hall
  • Guest reviews say great things the breakfast, helpful staff and location
Room features
All 210 rooms have comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches such as free WiFi and safes. Guest reviews highly rate the cleanliness rooms at the property.
Extra amenities include:
  • Hypo-allergenic bedding and free cots/infant beds
  • Bathrooms with shower/bath combinations and hairdryers
  • Coffee/tea makers, daily housekeeping and desks

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Italian, Polish, Portuguese, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 25 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 19.99 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • On the waterfront

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 30.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately GBP 19.99 per person
  • Self-parking fee: GBP 25 per day (in/out privileges)
  • Rollaway bed fee: GBP 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Crowne Plaza Hotel London Docklands
Crowne Plaza London Docklands
London Docklands Crowne Plaza
Crowne Plaza London - Docklands England
Crowne Plaza London - Docklands Hotel London
Crowne Plaza London Docklands Hotel
Crowne Plaza Docklands Hotel
Crowne Plaza Docklands
Crowne Plaza London Docklands
Crowne Plaza London Docklands an IHG Hotel
Crowne Plaza London - Docklands, an IHG Hotel Hotel
Crowne Plaza London - Docklands, an IHG Hotel London
Crowne Plaza London - Docklands, an IHG Hotel Hotel London

Frequently asked questions

Does Crowne Plaza London - Docklands, an IHG Hotel have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Crowne Plaza London - Docklands, an IHG Hotel?

As of 22 Jan,2025, prices found for a 1-night stay for 2 adults at Crowne Plaza London - Docklands, an IHG Hotel on 2 Feb,2025 start from S$169.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Crowne Plaza London - Docklands, an IHG Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Crowne Plaza London - Docklands, an IHG Hotel?

Self-parking is available for GBP 25 per day. Limited spots are available.

What time is check-in at Crowne Plaza London - Docklands, an IHG Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Crowne Plaza London - Docklands, an IHG Hotel?

Checkout is at 11 AM.

Where is Crowne Plaza London - Docklands, an IHG Hotel located?

Located in Newham, this spa hotel is 0.3 mi (0.4 km) from ExCeL Exhibition Centre and 1.9 mi (3 km) from O2 Arena. Thames River and Queen Elizabeth Olympic Park are also within 3 miles (5 km). Royal Victoria DLR Station is only a 3-minute walk and Custom House Station is 8 minutes.

Crowne Plaza London - Docklands, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 543 out of 1001 reviews" "
Rating 8 - Good. 307 out of 1001 reviews" "
Rating 6 - Okay. 87 out of 1001 reviews" "
Rating 4 - Poor. 35 out of 1001 reviews" "
Rating 2 - Terrible. 29 out of 1001 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Denise Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional Care by an exceptional staff
Stayed 4 nights in Jan 2025

10/10 Excellent

Chris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great option for O2 Arena, good transport links close by as well as a few places to grab food/drink. Hotel was nice and quiet, staff seemed very friendly and helpful and the check in/out process was very straightforward.
Stayed 1 night in Jan 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars
Stayed 1 night in Jan 2025

10/10 Excellent

Siu Pun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there for the Paul McCartney concert. The reception was very friendly and helpful (told me how to get back to the hotel from the O2 stadium as the Cable car was closed early). I would like to thank one of the staff Lilia for her help! I will definitely come back because of the staff.
Stayed 2 nights in Dec 2024

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and facilities. Left my iPad in the room and they facilitated getting it returned which was amazing …
Stayed 1 night in Dec 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable weekend stay
Stayed 1 night in Dec 2024

8/10 Good

Seong Ho

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Allan

Liked: Property conditions & facilities
Location
Stayed 6 nights in Nov 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Really friendly staff. Clean, comfy room. Lovely breakfast with great choice. Pool area great!
Stayed 2 nights in Nov 2024

8/10 Good

Hakim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suma was very helpful and provided an exceptional service.
Stayed 1 night in Nov 2024

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2024

10/10 Excellent

Tatiana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 3 nights in Oct 2024

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is spot on. The staff are all very helpful and friendly, this will be my regular hotel every time I go to London from now on.
Stayed 1 night in Oct 2024

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were super friendly, helpful and polite
Stayed 1 night in Oct 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Terence

A comfortable stay, spacious rooms, quiet.
Stayed 5 nights in Oct 2024

10/10 Excellent

Helen Lucy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality
Good quality hotel with fantastic staff. Lovely breakfast restaurant and food.
Stayed 1 night in Oct 2024

8/10 Good

Martin

Comfortable but slightly dated hotel Good location
Stayed 1 night in Oct 2024

2/10 Terrible

Chris

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the best
Unfortunately despite calling to say I wouldn’t make my room the first night my paid for non refundable room for the second night was cancelled, tried to explain to reception that I had paid in advance for both nights only to be told no room and no refund
Stayed 2 nights in Oct 2024

6/10 Okay

Marvin

Business traveller
Liked: Room comfort
Overpriced, poorly maintained!
Welcoming staff on arrival and check in. Lots of technical issues with the room phones, couldn’t call room service had to go downstairs to order at the reception and still got charged a delivery fee. Very annnoying. Engineer tried to fix phone. Apparently a recurring issue. No fix so had to keep going down to order room service. Breakfast was a fiasco. No one directing customers. We all sat down then got charged for breakfast that was included in our bill because inclusive breakfast was around the corner but no one told us to go there or asked if we had it. Very convenient. Argumentative restaurant staff didn’t e en listen to our explanations. Very annoyed.
Stayed 3 nights in Jul 2024

8/10 Good

david

Stayed 1 night in Sep 2024

6/10 Okay

Joanna

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
We were very upset to be told on check in (not booking) that the pool was closed. This was a special treat for my daughter’s birthday and chose the hotel so we could enjoy the facilities. Very disappointed to find out they were not in use! Check in was very very slow… even though there were 4 people behind the desk doing other things non guest related. We went to breakfast at 10.30…. We had missed it and I had paid extra for breakfast.. both my daughters and I remembered being told it was served to 11. There was no effort at all to give us any food so yet again, after not being able to swim… we were unable to eat. The lifts were also ooo a lot so we had to use stairs to level 4.
Stayed 1 night in Sep 2024

10/10 Excellent

Cheryl

Stayed 2 nights in Sep 2024

8/10 Good

Gozie

Stayed 2 nights in Sep 2024