2/10 Terrible
Robert, New York
Business traveller
8 Nov,2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This "hotel" is a dump, dirty, and with rude staff. The room I got looked nothing like the pictures. It was a windowless room in the basement, with the walls, carpet, furniture and bathroom fittings all in bad need of renovation - probably the last time anything was updated was in the 1980s. The plywood door was shaking every time my neighbors slammed their doors (about every 15 minutes). There was a "breakfast room" right next to my room that stunk of burned oil, the food smell was so penetrating that I could smell it on my clothes after just walking across the space. An incredibly loud fire alarm went out at 1am. I asked the receptionist what it was about, and he said that someone was cooking in the basement "breakfast room" (yes, at 1am) and added that "it happens all the time". Checkout time was 11am. At 10:25, someone knocked on my door and said "checkout time is 11". I said I knew, but it was only 10:25. At 10:57, she knocked again saying it was "11 o'clock". I said, no, actually it was 10:57 (I was ready to leave). Her reply? "Now it is 10:58". I exited the room at 11:00, telling her that this was rude and unnecessary, and she started explaining how she had to clean the room to get it ready for the next guest - despite the fact that I left on time. After leaving the hotel, I noticed that although I paid on arrival, they charged me again for my stay on my card on file with Expedia, so now I need to get that refunded. Advice: stay somewhere else.
Robert
Stayed 3 nights in Nov 2024
