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Charlotte Street Hotel, Firmdale Hotels

4.5 star property
Luxury London hotel in London City Centre with a full-service spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Charlotte Street Hotel, Firmdale Hotels

Living area
Frette Italian sheets, premium bedding, minibar, in-room safe
Breakfast, lunch and dinner served
Property amenity
Terrace/patio

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Spa
    Spa
  • Parking available
    Parking available
  • Room service
    Room service
  • Gym
    Gym
  • Breakfast available
    Breakfast available
The price is S$810
includes taxes & fees
15 Dec - 16 Dec

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Loft Suite

Frette Italian sheets, premium bedding, minibar, in-room safe

Loft Suite

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Designer toiletries
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse

Frette Italian sheets, premium bedding, minibar, in-room safe

Penthouse

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Designer toiletries
Hairdryer
  • 65 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Suite

Frette Italian sheets, premium bedding, minibar, in-room safe

Superior Suite

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Designer toiletries
Hairdryer
  • 46 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Frette Italian sheets, premium bedding, minibar, in-room safe

Suite, 1 Bedroom

Highlights

Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 65 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Room

Frette Italian sheets, premium bedding, minibar, in-room safe

Luxury Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Designer toiletries
Bathrobes
  • 34 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Frette Italian sheets, premium bedding, minibar, in-room safe

Superior Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Designer toiletries
Bathrobes
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Heating
Premium bedding
Frette Italian bed sheets
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Frette Italian sheets, premium bedding, minibar, in-room safe

Standard Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Designer toiletries
Bathrobes
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

Frette Italian sheets, premium bedding, minibar, in-room safe

Deluxe Room

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Frette Italian bed sheets
Premium bedding
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite

Frette Italian sheets, premium bedding, minibar, in-room safe

Deluxe Suite

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Heating
Premium bedding
Frette Italian bed sheets
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

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Pool
Spa
Free WiFi
Restaurant
9.8 out of 10, Exceptional, (473)
The price is S$925
includes taxes & fees
24 Nov - 25 Nov
Haymarket Hotel, Firmdale Hotels
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About the area

Map
15-17 Charlotte Street, London, England, W1T 1RJ

What's nearby

  • The British Museum - 10 min walk - 0.9 km
  • Leicester Square - 11 min walk - 1.0 km
  • Piccadilly Circus - 15 min walk - 1.3 km
  • Covent Garden Market - 16 min walk - 1.4 km
  • Trafalgar Square - 18 min walk - 1.6 km

Getting around

  • Goodge Street Underground Station - 4 min walk
  • Tottenham Court Road Station - 6 min walk
  • Heathrow Airport (LHR) - 56 min drive

Restaurants

  • ‪Said Dal 1923 - ‬1 min walk
  • ‪Where the Pancakes Are - ‬1 min walk
  • ‪Fitzroy Tavern - ‬1 min walk
  • ‪ROKA Charlotte Street - ‬1 min walk
  • ‪Duke of York - ‬1 min walk

About this property

Charlotte Street Hotel, Firmdale Hotels

Luxury boutique hotel near The British Museum
Near Oxford Street and Leicester Square, Charlotte Street Hotel, Firmdale Hotels provides a terrace, a library and dry cleaning/laundry services. Treat yourself to a massage at the on-site spa. The on-site restaurant, Oscar, offers breakfast, brunch, lunch, dinner and children's meals. Free in-room WiFi is available to all guests, along with a fireplace in reception and a bar.
Additional perks include:
  • Limo/town car service, full breakfast (surcharge) and valet parking (surcharge)
  • Babysitting (surcharge), a lift and meeting rooms
  • Smoke-free property, a 24-hour front desk and a front desk safe
  • Guest reviews speak highly of the helpful staff
Room features
All 52 rooms feature comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as air conditioning and dressing gowns.
More conveniences in all rooms include:
  • Childcare services and cots/infant beds
  • Hypo-allergenic bedding, Frette Italian sheets and rollaway/extra beds (surcharge)
  • Bathrooms with designer toiletries and showers
  • Flat-screen TVs with cable channels
  • Daily housekeeping and desks

Languages

English, French, Polish, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Limo/town car service
  • Valet parking on site (surcharge)

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: GBP 28 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Oscar

Family friendly

  • Cot (surcharge)
  • In-room babysitting
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 43 square feet of conference space
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2000
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Cot (surcharge)
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 66.0 per night.
Cots (infant beds) are available for GBP 66.0 per night

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: from approximately GBP 28 per person
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 66.0 per night
  • Rollaway bed fee: GBP 66.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Charlotte Street Hotel, Firmdale Hotels Hotel
Charlotte Street Hotel London
Charlotte Street London
Hotel Charlotte Street
Charlotte Street Hotel London, England
Charlotte Street Hotel, Firmdale Hotels London
Charlotte Street Hotel, Firmdale Hotels Hotel London

Frequently asked questions

Is Charlotte Street Hotel, Firmdale Hotels pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Charlotte Street Hotel, Firmdale Hotels?

As of 23 Nov,2024, prices found for a 1-night stay for 2 adults at Charlotte Street Hotel, Firmdale Hotels on 15 Dec,2024 start from S$809.94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Charlotte Street Hotel, Firmdale Hotels?

Valet parking is available for a fee.

What time is check-in at Charlotte Street Hotel, Firmdale Hotels?

Check-in start time: 3 PM; check-in end time: anytime.

What time is check-out at Charlotte Street Hotel, Firmdale Hotels?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Charlotte Street Hotel, Firmdale Hotels located?

This family-friendly London hotel is located in the entertainment district, within a 10-minute walk of Tottenham Court Road, Regent Street and Russell Square. The British Museum and Leicester Square are also within 15 minutes. Goodge Street Underground Station is only a 4-minute walk and Tottenham Court Road Underground Station is 6 minutes.

Charlotte Street Hotel, Firmdale Hotels Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 153 out of 185 reviews" "
Rating 8 - Good. 24 out of 185 reviews" "
Rating 6 - Okay. 4 out of 185 reviews" "
Rating 4 - Poor. 3 out of 185 reviews" "
Rating 2 - Terrible. 1 out of 185 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionally gorgeous hotel
Stunning! So gorgeous and special.
Stayed 3 nights in Jul 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with outstanding service!
Stayed 3 nights in Jul 2024

10/10 Excellent

Andrew, Quincy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, staff, restaurant and location.
Stayed 3 nights in Jul 2024

10/10 Excellent

Allen

Stayed 7 nights in Jul 2024

10/10 Excellent

Nicola

Stayed 1 night in Jul 2024

10/10 Excellent

Jeff

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
What a lovely, beautifully decorated place where the attentive staff enhances the experience.
Stayed 3 nights in Jun 2024

4/10 Poor

John

Stayed 1 night in Jun 2024

10/10 Excellent

John G

A charming hotel! I plan to tell all my American friends about this gem of a hotel.
Stayed 1 night in Jun 2024

4/10 Poor

Bernard

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Staff in restaurant was terrible rude. Even though staying in hotel we were not worthy to sit in the empty restaurant for a drink. I assume he runs the restaurant to maximize personal tips and I needed to give him £20 to sit in a restaurant at 1730 for a quick drink with my wife I complained to front desk and it drew blank looks. Assume they don't care so much. Also no coffee in room or common area, must go to restaurant and pay £5 for a cup. Owners apparently don't like coffee (weird). Rooms are heavily perfumed as are all toiletries. Avoid!
Stayed 4 nights in Jun 2024

10/10 Excellent

Jackie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great little luxury hotel with lots of character and individually beautifully decorated rooms. It's super comfortable and welcoming with helpful, knowledgeable staff. There are lots of excellent restaurants in the area. Great stay even if too brief.
Stayed 1 night in Jun 2024

10/10 Excellent

wen

Stayed 1 night in Jun 2024

10/10 Excellent

wen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredibly friendly and helpful. They make you feel important and ask about your day. The food is delicious . The rooms are creatively and beautifully decorated. It is a treat and complete pleasure to stay there.
Stayed 3 nights in May 2024

10/10 Excellent

William

Stayed 1 night in Jun 2024

10/10 Excellent

Avraham

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming
Excellent hotel on a charming street. Great location, friendly staff and lovely decor. Extremely well maintained and a pleasure. Will certainly be back!
Stayed 4 nights in May 2024

10/10 Excellent

Kopin

Stayed 3 nights in Apr 2024

10/10 Excellent

Katina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful, immaculate hotel and the staff was polite, engaging and helpful. I can’t wait to return. I’m an American and visited London for the first time with my daughter.
Stayed 2 nights in Apr 2024

10/10 Excellent

David

Stayed 1 night in Apr 2024

10/10 Excellent

Chunga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Biljana

Stayed 7 nights in Dec 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
London Sophistication
Excellent Hotel. Amazing Service. One of the best hotels I have ever stayed at.
Stayed 5 nights in Dec 2023

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Marji

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in great location
Stayed 1 night in Sep 2023

10/10 Excellent

Risa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel!
Stayed 6 nights in Aug 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super decor
Stayed 2 nights in Jul 2023