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Castleton Hotel

3.0 star property
Hotel with a 24-hour front desk, a short walk to Hyde Park

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Castleton Hotel

Exterior
Interior entrance
Reception
Soundproofing, iron/ironing board, free WiFi, bed sheets
Lobby

Reviews

5.4 out of 10

Popular amenities

  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Double Room

Soundproofing, iron/ironing board, free WiFi, bed sheets

Double Room

Highlights

Soundproofed
Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Cable/satellite channels
Wardrobe
  • 14.00 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Soundproofing, iron/ironing board, free WiFi, bed sheets

Twin Room

Highlights

Soundproofed
Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Cable/satellite channels
Wardrobe
  • 14.00 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Quadruple Room

Soundproofing, iron/ironing board, free WiFi, bed sheets

Quadruple Room

Highlights

Soundproofed
Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Cable/satellite channels
Wardrobe
  • 22.00 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Triple Room

Soundproofing, iron/ironing board, free WiFi, bed sheets

Triple Room

Highlights

Soundproofed
Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Cable/satellite channels
Wardrobe
  • 18.00 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Single Room (1 single bed)

Soundproofing, iron/ironing board, free WiFi, bed sheets

Single Room (1 single bed)

Highlights

Soundproofed
Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Cable/satellite channels
Wardrobe
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

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Bed sheets

Belmont Hotel

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Parking available
Housekeeping
6.2 out of 10, (524)
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About the area

Map
164-166 Sussex Gardens, London, England, W2 1UD

What's nearby

  • Hyde Park - 5 min walk - 0.5 km
  • Marble Arch - 16 min walk - 1.3 km
  • Oxford Street - 4 min drive - 2.2 km
  • Royal Albert Hall - 5 min drive - 2.5 km
  • Kensington High Street - 5 min drive - 2.6 km

Getting around

  • Paddington Underground Station - 2 min walk
  • London Paddington Station - 3 min walk
  • Heathrow Airport (LHR) - 42 min drive

Restaurants

  • ‪Angus Steakhouse - ‬4 min walk
  • ‪The Bear - ‬3 min walk
  • ‪Sawyers Arms - ‬2 min walk
  • ‪Bonne Bouche Catering - ‬4 min walk
  • ‪Paramount Lebanese Kitchen - ‬2 min walk

About this property

Castleton Hotel

Hotel near Hyde Park
Close to Marble Arch and Kensington Gardens, Castleton Hotel has plenty to offer. Guests can connect to free in-room WiFi.
Other perks include:
  • Self-parking (surcharge), a local area shuttle and a front desk safe
  • Tour/ticket information, luggage storage and smoke-free property
  • Concierge services and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Castleton Hotel offer comforts such as free WiFi and sound-insulated walls. Guests reviews give good marks for the clean rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Wardrobes/cupboards, electric kettles and daily housekeeping

Languages

Arabic, Chinese (Mandarin), English, Filipino, Hindi, Italian, Lithuanian, Polish, Portuguese, Romanian, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle
  • Secured parking on site (GBP 30 per day)
  • Limited on-site parking

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • 2 buildings
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests must show a valid passport or ID copy.

Renovations and closures

This property is closed from 17 May 2024 to 16 May 2025 (dates subject to change).
This property will be closed from 17 May 2024 to 17 April 2025 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of GBP 50 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Secured self-parking fee: GBP 30 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Parcel deliveries will not be accepted and will be returned to sender.

Property is also known as

Castleton Hotel
Castleton Hotel London
Castleton London
Hotel Castleton
Castleton Hotel London, England
Castleton Hotel Hotel
Castleton Hotel London
Castleton Hotel Hotel London

Frequently asked questions

Is Castleton Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Castleton Hotel?

Self-parking is available for GBP 30 per day. Limited spots are available.

What time is check-in at Castleton Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Castleton Hotel?

Checkout is at 11 AM.

Where is Castleton Hotel located?

Located in London City Centre, this hotel is within a 10-minute walk of Hyde Park and Kensington Gardens. Marble Arch and Kensington High Street are also within 1 mile (2 km). Paddington Underground Station and London Paddington Station are within a 5-minute walk.

Castleton Hotel Reviews

Reviews

5.4
Rating 10 - Excellent. 23 out of 237 reviews" "
Rating 8 - Good. 47 out of 237 reviews" "
Rating 6 - Okay. 49 out of 237 reviews" "
Rating 4 - Poor. 50 out of 237 reviews" "
Rating 2 - Terrible. 68 out of 237 reviews" "

4.6/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

4.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

TATIANA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very small, everything is rusty, the walls are worn out, in the shower the water pools and you stand in a puddle while washing, the stairs are worn out, there is no air conditioning, you sleep with an open window and it's very noisy from the street, the hairdryer doesn't work, the shower walls are not very clean, the toilet is very cramped with no room for your knees. However, the bed sheets were clean, and we asked for a hairdryer and a fan, and they provided them. They also gave us 3 packets of instant coffee, tea, and sugar. Additionally, the picture when making the reservation does not match the reality.
Stayed 1 night in May 2024

6/10 Okay

Rifat

Disliked: Property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

marney

Travelled with group
Adequate for a short stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

2/10 Terrible

Simon

Stayed 1 night in Apr 2024

2/10 Terrible

susanne

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Absolutely filthy … 2 shocking rooms so bad we didn’t stay and looked for another hotel so we could sleep in a clean, mould free room.
Stayed 1 night in Apr 2024

8/10 Good

Olga

Liked: Staff & service
Staff was polite and helped when needed. Location is very convenient.
Stayed 4 nights in Apr 2024

4/10 Poor

Sarah

Travelled with group
Disliked: Amenities, property conditions & facilities
This property was ridiculous. The bathroom was as small as an airplane bathroom. Clean... But ridiculously tiny. No chair to sit on in the room. Mattresses were so soft and squeeky. They didn't even bother putting a bed skirt on it. Just a very odd place to be.
Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to train station
Nice hotel very close to Paddington train station, plenty of places to eat close to hotel, clean hotel with 24 hour reception desk, has lift in hotel if you struggle with stairs, comfortable bed and great powerful shower in bathroom
Stayed 3 nights in Mar 2024

4/10 Poor

Natalie

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing stay
The room was a very big disappointment. Having stayed on a couple of occasions I was aware the rooms were dated. This however was not as clean had stains and the smoke alarm appeared inactive.
Stayed 1 night in Mar 2024

8/10 Good

Bruce

Stayed 2 nights in Mar 2024

8/10 Good

Denis

Liked: Staff & service
You get what you pay for. The location is unbeatable. Between Paddington and Hyde Park. Management could do a better job of fixing easy things - carpet stains, loose bathroom fixtures etc but honestly, the room rate you pay here competes with dorm hostel rates in London. So just set your expectations.
Stayed 2 nights in Mar 2024

4/10 Poor

Tamir

Disliked: Cleanliness, property conditions & facilities
The room was poorly maintained, clearly not maintained for a long time. It was also dirty. The mattress on the bed was completely worn out. The television did not work. The bathroom was extremely small. Finally, the room was close to machines that rattled annoyingly all day long. In this context, the price of the room was very high considering the state it was in.
Stayed 3 nights in Feb 2024

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outdated.
We were in a room in the basement, which was freezing cold. No radiator - plug in radiator that didn’t work. The beds were rock hard, and there was a draft from the window. There is mould on the walls. Staff locked the front doors at 1am so we had to wait to be let in. The fire alarm then went off at 2am, no explanation as to why. Very outdated and uncomfortable.
Stayed 1 night in Mar 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
A basic hotel close to paddington station. In need of updating and renovating. Served a purpose. The ensuite was like a portaloo.
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid.
So dirty. Bad shower. No toilet paper holder. Only good location. The rest was so bad!
Stayed 8 nights in Feb 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Carli

Liked: Staff & service
Disliked: Cleanliness

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice well run hotel by Paddington station
Great reasonably priced hotel right by Paddington station and underground
Stayed 4 nights in Feb 2024

8/10 Good

Miles

Stayed 1 night in Feb 2024

8/10 Good

Jerome

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
So so the room could have been a little more attractive. There was certain that could have been cleaned, baseboards that could easily be painted and windows that allowed cold air to seep in. The front desk help was very very accommodating. Always respectful and helpful. Shower certain could have been washed as well
Stayed 10 nights in Jan 2024

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Abhay

Disliked: Cleanliness, amenities, property conditions & facilities
I know London is very expensive and you cannot expect too much for the price, but this is definitely the worst experience in a major city. At this price you might as well save some money and spend a night in a hostel. Major problems? 4 floors but lift does not work. Water is not potable Bigger problem? Staff did not mention this at check-in so had to do 2 treks, with bags and then after buying water. When asked why the staff member did not say this at check-in, he nonchalantly replied "you did not ask". Who the hell asks if water in a major first world country capital is potable or not? Of course he barely had time to be this flippant as i had interrupted his unending phone calls.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty awful
Avoid if possible. Cheap, yes, but not worth it. I was genuinely afraid of touching the carpet (complete with suspicious stains) with my shoes off. Room was tiny and bore no resemblance to the photos advertised (particularly the bathroom). Bars on the windows were a charming touch. Won't be back
Stayed 1 night in Jan 2024

10/10 Excellent

tejanandreddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect.
Stayed 2 nights in Dec 2023