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West Lake Home Hotel & Spa

3.5 star property
Lakefront hotel connected to the convention centre in Hanoi with free breakfast

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Photo gallery for West Lake Home Hotel & Spa

1 bedroom, minibar, in-room safe, blackout curtains
Food court
Room amenity
1 bedroom, minibar, in-room safe, blackout curtains
View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Laundry

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Executive Single or Double Room, Lake View

1 bedroom, minibar, in-room safe, blackout curtains

Executive Single or Double Room, Lake View

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Ceiling fan
  • Lake view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Family Room

1 bedroom, minibar, in-room safe, blackout curtains

Deluxe Family Room

Highlights

Soundproofed
Fireplace
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Separate bedroom
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Single or Double Room

1 bedroom, minibar, in-room safe, blackout curtains

Deluxe Single or Double Room

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Fridge
LCD TV
Premium bedding
Ceiling fan
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Single or Double Room

1 bedroom, minibar, in-room safe, blackout curtains

Superior Single or Double Room

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
  • 22 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard King Room

1 bedroom, minibar, in-room safe, blackout curtains

Standard King Room

Highlights

Soundproofed
Fireplace
Air conditioning
Fridge
LCD TV
Blackout curtains
Ceiling fan
Separate bedroom
  • City view
  • Sleeps 2
  • 1 King Bed
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About the area

Map
No. 156 Yen Phu Street, Tay Ho, Hanoi

What's nearby

  • West Lake - 1 min walk - 0.0 km
  • Ho Chi Minh Mausoleum - 2 min drive - 2.2 km
  • Hanoi Old Town Night Market - 4 min drive - 3.4 km
  • Hoan Kiem Lake - 4 min drive - 3.7 km
  • St. Joseph's Cathedral of Hanoi - 4 min drive - 3.7 km

Getting around

  • Hanoi Long Bien Station - 7 min drive
  • Ga Co Loa Station - 15 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 30 min drive

Restaurants

  • ‪SunKat's Burgers - ‬4 min walk
  • ‪Phở Tứ Hùng - ‬3 min walk
  • ‪1946 - ‬2 min walk
  • ‪Nem lụi Bánh Xèo - ‬6 min walk
  • ‪6 Degrees Cafe - ‬2 min walk

About this property

West Lake Home Hotel & Spa

Hotel near West Lake
At West Lake Home Hotel & Spa, you can look forward to a free breakfast buffet, a terrace and dry cleaning/laundry services. In addition to a restaurant, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Airport pick-up service (surcharge), babysitting (surcharge) and a front desk safe
  • Luggage storage, tour/ticket information and smoke-free property
  • Concierge services, multilingual staff and a TV in reception
Room features
All guest rooms at West Lake Home Hotel & Spa offer comforts, such as fireplaces and laptop-compatible safes, in addition to perks, such as air conditioning and bathrobes.
Other amenities include:
  • Bathrooms with shower/bath combinations and free toiletries
  • LCD TVs with cable channels
  • Fridges, electric kettles and ceiling fans

Languages

English, French, Italian, Japanese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking; discounts available
  • 24-hour airport pick-up shuttle at scheduled times for a surcharge

Food and drink

  • Free buffet breakfast
  • A restaurant

Things to do

  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • On a lake
  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 9 floors
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Fireplace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The property is closed between 4 March and 31 December.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 330000.0 per day.

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: VND 410000 per vehicle
  • Rollaway bed fee: VND 330000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

West Lake Home Hanoi
Home Hotel Tay Ho
West Lake Home Hotel Hanoi
West Lake Home Hotel
West Lake Home
West Lake Home & Spa Hanoi
West Lake Home Hotel & Spa Hotel
West Lake Home Hotel & Spa Hanoi
West Lake Home Hotel & Spa Hotel Hanoi

Frequently asked questions

Is West Lake Home Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

What time is check-in at West Lake Home Hotel & Spa?

Check-in begins at 2 PM. After-hours check-in is not available.

What time is check-out at West Lake Home Hotel & Spa?

Checkout is at noon.

Does West Lake Home Hotel & Spa provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs at scheduled times. A fee of VND 410000 per vehicle applies.

Where is West Lake Home Hotel & Spa located?

Located in Tay Ho, this hotel is 0.3 mi (0.5 km) from West Lake and 2.2 mi (3.5 km) from Hoan Kiem Lake. Syrena Shopping Center and Tran Quoc Pagoda are also within 1 mile (2 km).

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West Lake Home Hotel & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 41 out of 111 reviews
Rating 8 - Good. 44 out of 111 reviews
Rating 6 - Okay. 17 out of 111 reviews
Rating 4 - Poor. 6 out of 111 reviews
Rating 2 - Terrible. 3 out of 111 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10

Stayed 2 nights in Jan 2020

6/10

Stayed 1 night in Nov 2019

6/10

Stayed 7 nights in Oct 2019

10/10

Great value for money, good size rooms, clean and tidy. Right next to a large hostel, don’t be put off by that as the hostel is a great location for all info on trips, booking taxis etc and the staff are mainly from the U.K. You will get some noise if you are located at the front but you get that in virtually every hotel in Hanoi. Located in a good area for bars & restaurants. Try Durty Burger, Black Jacks for good UK style food.
Stayed 1 night in Oct 2019

8/10

Stayed 1 night in Oct 2019

10/10

Stayed 3 nights in Oct 2019

8/10

Stayed 1 night in Aug 2019

6/10

Stayed 3 nights in Jul 2019

4/10

Not clean, service is subpar, outside of location would not recommend
Stayed 10 nights in Jul 2019

10/10

Stayed 1 night in Jun 2019

8/10

Stayed 1 night in May 2019

8/10

This hotel is a solid 3 star establishment with everything you could need. The breakfast spread is good, with the view of West Lake from the dining room unexpectedly great. The staff are friendly & helpful. I am happy to recommend this hotel.
Stayed 1 night in May 2019

8/10

We hadden een kamer geboekt aan de straatkant. Deze was erg krap bemeten. We kregen twee sleutels mee. Van de besproken kamer en van de wat ruimere kamer aan de achterkant van het hotel. Na bezichting van beide kamers besloten we om toch iets extra's bij te betalen en de kamer aan de achterkant te nemen. Zeer ruim en luxe ingericht. Mooie badkamer en een bed waar je met z'n zessen in zou kunnen liggen. Het hotel ligt aan een drukke straat vlakbij het West Lake meer.
Stayed 1 night in May 2019

6/10

Blood stains on pillow and lizards in bed。it was okay
Stayed 1 night in Apr 2019

10/10

5月連休に3泊しました。タイ湖のほとりにあり、ハノイのオールドクォーターからタクシーで片道40万ドンから50万ドンくらい。とても安いホテルなので期待していませんでしたが、宿泊した7Fの部屋は清潔であり、湯量も充分でした。またバイクや車のクラクションの騒音も全く気になりませんし、旧市街を避けて正解でした。両親と3人で一泊4,000円はかなり価値ありです。8Fにあるレストランで供される朝食も割合美味しかった。晩はホテルの側に食事するレストランもあります。10階建ぐらいの建物でナイトレイクビューが良かった。スーパーマーケットも歩いて2分くらいの場所にあります。荒っぽいタクシーに乗って街歩きに疲れた時に重宝します。エコノミーホテルなのでベトナム人やヨーロッパ系の宿泊客が多く、日本人はいませんでした。
Stayed 3 nights in Apr 2019

8/10

出発前日にエアポートピックアップサービスを利用しましたが、迅速に対応いただけて助かりました。
Stayed 1 night in Apr 2019

6/10

Stayed 3 nights in Mar 2019

8/10

Stayed 3 nights in Mar 2019

6/10

예약내용: 2day, 강이 보이는 킹침대의 큰 방예약 1day: 여행가방을 열기에도 비좁은 작은 방 배정 2day: 정상적으로 예약한 방으로 교체 1day 예약과 다른 방을 주는것은 비용지불을 한 것과 맞지 않았음 신뢰에 문제가 있음 West Lake에 있는 조용한 좋은 위치 호수주변의 경관이 좋음 호텔이 깨끗하며, 친절함
Stayed 2 nights in Feb 2019

4/10

Stayed 1 night in Feb 2019

8/10

Nice location and nice view to the lake. Personnel is very helpful and friendly.
Stayed 4 nights in Feb 2019

8/10

Stayed 3 nights in Jan 2019

6/10

夜のチェックインだったせいかフロントには私服男性、ポーターも私服男性で何となく怪しい感じが否めない。フロント男性の英語が聞き取りにくい。今までフロントとの英語のやり取りで困った経験はなかったが、質問をしようとしても遮られ、空港送迎費用はアウト時決済でいいと言われていたが、後払いの場合はパスポート預かりだと一方的に言われ、パスポートを取られたままポーターが荷物を運び、部屋に追いやられそうになったので、一度乗ったエレベーターから降りて、パスポートを取り返すためにデポジットではなく送迎代往復をイン時にカード決済した。デポジットはパスポート預かりではなくクレジットカードでお願いしたい。このフロントにパスポートを預けるなど無理。預り証すらないので、預かっていないと言われれば終わり。部屋も写真とは大きく違ったが、とりあえず1泊して他のホテルに移ることにした。翌朝朝食に行く際、エレベータ内に腐ったパイナップルが放置されていてげんなり。全てに納得できず即ホテルを変えることにした。ホテル移動のために呼んでもらったタクシーは、へこんだボディで怪しげなタクシー。メーター使用なのに、財布から出して数えていたドン紙幣をメーター以上もぎ取るように取られた。近距離だったのともめるのも面倒なので、文句言わずに高いチップだと思いつつ取られたままにした。決済済の往路空港送迎代を返金してくれと言ったが、返金はできない、移動先のホテルに迎えに行くと言われて受け入れた。帰りの送迎は無事にちゃんとした人が迎えにきた。3泊のうち1泊でホテル移動。Ms.Jessieの対応が良いので、1泊分のみ返金してもらい納得したが、もう二度と泊まりたくない。
Stayed 3 nights in Jan 2019

8/10

Stayed 1 night in Jan 2019

10/10

Very friendly staff. Nice breakfast. Good location
Stayed 5 nights in Dec 2018