See all properties

Sunset Westlake Hanoi Hotel

3.5 star property
Hotel with free parking, steps from West Lake

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sunset Westlake Hanoi Hotel

Minibar, in-room safe, desk, blackout curtains
Lounge
Spa treatment
Exterior
Sauna

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Parking available
    Parking available
  • Spa
    Spa
  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Classic Twin Room

Minibar, in-room safe, desk, blackout curtains

Classic Twin Room

Highlights

Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
Minibar
Electric kettle
  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Classic Double Room

Minibar, in-room safe, desk, blackout curtains

Classic Double Room

Highlights

Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
Coffee/tea maker
Minibar
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Room

Minibar, in-room safe, desk, blackout curtains

Premium Room

Highlights

Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
Minibar
Electric kettle
  • 30 sq m
  • Lake view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Suite

Minibar, in-room safe, desk, blackout curtains

Suite

Highlights

Air conditioning
LCD TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 30 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Connecting Rooms

Minibar, in-room safe, desk, blackout curtains

Connecting Rooms

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 55 sq m
  • City view
  • Sleeps 6
  • 2 Double Beds

Similar properties

Aerial view
Parosand Hanoi Hotel & Apartment
Kitchen
Parking included
Free WiFi
Restaurant
9.2 out of 10, Wonderful, (68)
The price is S$41
includes taxes & fees
22 Nov - 23 Nov
Parosand Hanoi Hotel & Apartment
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
491-493 Lac Long Quan Str., Tay Ho, Hanoi

What's nearby

  • West Lake - 2 min walk - 0.2 km
  • Lotte Center Hanoi - 5 min drive - 5.0 km
  • Ho Chi Minh Mausoleum - 7 min drive - 6.4 km
  • Hanoi Old Town Night Market - 9 min drive - 9.6 km
  • Hoan Kiem Lake - 9 min drive - 9.8 km

Getting around

  • Hanoi Long Bien Station - 8 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 19 min drive

Restaurants

  • ‪Nhà Mường Khương - ‬2 min walk
  • ‪Pizza Hut - ‬3 min walk
  • ‪Popeyes - ‬1 min walk
  • ‪Lá Đỏ - ‬3 min walk
  • ‪Cafe Phố - ‬3 min walk

About this property

Sunset Westlake Hanoi Hotel

Hotel near West Lake
Consider a stay at Sunset Westlake Hanoi Hotel and take advantage of a coffee shop/cafe, dry cleaning/laundry services and a bar. Treat yourself to a massage or other spa services. The on-site restaurant offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a business centre.
You'll also enjoy the following perks during your stay:
  • Free self-parking, plus valet parking (surcharge)
  • Limo/town car service, meeting rooms and free newspapers
  • A front desk safe, a gift shop and luggage storage
Room features
All 59 rooms boast comforts such as air conditioning, in addition to perks such as free WiFi and safes.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • LCD TVs with cable channels
  • Electric kettles, daily housekeeping and desks

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Valet parking on site (VND 80,000 per night)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Spa

  • Massage
  • Spa services

Accessibility

  • Lift

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 200000.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: VND 400000 per vehicle (one way)
  • Valet parking fee: VND 80000 per night
  • Rollaway bed fee: VND 200000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Sunset Westlake Hanoi
Sunset Westlake Hanoi Hotel
Sunset Westlake Hotel
Sunset Westlake
Sunset Westlake Hanoi
Sunset Westlake Hanoi Hotel Hotel
Sunset Westlake Hanoi Hotel Hanoi
Sunset Westlake Hanoi Hotel Hotel Hanoi

Frequently asked questions

Is Sunset Westlake Hanoi Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sunset Westlake Hanoi Hotel?

Self-parking is free at this property.

What time is check-in at Sunset Westlake Hanoi Hotel?

Check-in begins at 2 PM. After-hours check-in is not available.

What time is check-out at Sunset Westlake Hanoi Hotel?

Checkout is at noon.

Does Sunset Westlake Hanoi Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 400000 per vehicle applies.

Where is Sunset Westlake Hanoi Hotel located?

Located in Tay Ho, this hotel is within 1 mile (2 km) of West Lake, Lotte Mall Tay Ho and Ho Tay Water Park. Rising Sun Park and Trinh Cong Son Walking Street are also within 2 miles (3 km).

Sunset Westlake Hanoi Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 25 out of 88 reviews" "
Rating 8 - Good. 35 out of 88 reviews" "
Rating 6 - Okay. 18 out of 88 reviews" "
Rating 4 - Poor. 6 out of 88 reviews" "
Rating 2 - Terrible. 4 out of 88 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

3.4/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Subhash

Travelled with partner
Disliked: Amenities, property conditions & facilities
Great view from the corner room.
Stayed 5 nights in Jan 2023

6/10 Okay

christopher

Average Budget Hotel
It was an average budget hotel next to west lake.
Stayed 2 nights in Dec 2022

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Staff & service, amenities
booked online through Expedia for this specific hotel and when arrived, they said my booking was not in their system. They wanted to put me in a motel near by, not even a hotel, motel with cheaper price. I said no and showed them my receipt that I had paid for the room. Lucky I was with some locals and they helped me out by talking to the receptionists. After some back and fort exchanges, the hotel decided to refund my moneys but at first they did not want to give me back my moneys, saying they have room at another place. Bad services and shady hotel. Would not come back again.
Stayed 5 nights in May 2019

6/10 Okay

Tuan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff who went out of their way to assist and make my stay as easy as possible
Stayed 2 nights in May 2018

10/10 Excellent

Lanie, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist are very friendly & accommodating. We had a bad experienced on the 1st day because of a rude taxi driver but they help us report it & they also help us booked for transport so that we will never experienced it again. They also help us in booking our city tour even that it was a last minute decision
Stayed 2 nights in May 2018

8/10 Good

Marci, TX

Liked: Cleanliness, staff & service, room comfort
Hotel on busy street
While in your room all you hear in horns honking.The hotel is on a very busy street so it's noisy. Hotel staff were very nice. I got hurt the first day in front of hotel and had to have a wheelchair so they would unlock the back entrance to let us come and go from there. The pictures are the view from the room. Internet sucked..
Stayed 11 nights in Mar 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Nice staff, great view
We had troubles getting to Cat Ba Island because of our flight time we missed the last ferry to the island that day. But the hotel understood our concern and then upgraded our room at no cost for our trouble. Even though they had nothing to do with our travel arrangements to the island. Upon arrival we met the manager who upgraded us and he was just as kind as his email. The room had instant hot water which was nice and free breakfast was good. They were doing some construction on our hotel and the hotel next door so the noise was not ideal. But it was nothing ear plugs could not fix. It was very nice to have a view of the water from our balcony.
Stayed 1 night in Apr 2018

10/10 Excellent

Dirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended in Hanoi West Lake area
Very nice room with lake view. Swift check in. Top staff.

4/10 Poor

long ly

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad facility
We were given a room with a window facing a wall and showe did not work
Stayed 1 night in Mar 2018

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view of lake
Very good staff. Good food at restaurant. Love the balcony on the restaurant floor, looking out to lake while enjoying meals.
Stayed 4 nights in Nov 2017

6/10 Okay

Ann, Australia

Liked: Staff & service
A convenient location for me!
The location was close by my friend's house. Even though not in a tourist area taxis are cheap to go anywhere.I loved the views from rooms facing the lake and also from the 11th floor restaurant. I was happy to be upgraded to a lake view room after we experienced air conditioning problems in our first room. I was impressed by the friendly, courteous staff.
Stayed 4 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet. Nice West lake view.
Its good, friendly

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adrian's comments
It was a most enjoyable experience> The staff were very friendly and helpful and the premium room on an upper floor had an excellent view and was good in every way.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tom, Bangkok

Liked: Cleanliness, staff & service
Decent hotel with excellent customer service.
Sunny was simply phenomenal. She sets the standard for customer service. She took care of every need/wish we had and was very helpful with the taxis of Hanoi insuring we would not be overcharged.

8/10 Good

charlie, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Next to everything
One of the most pleasant places in Hanoi to stay. Forget the Old quarter squashed hostels

8/10 Good

Minh Van

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hanoi hotel
Nice and clean, good value for money will probably come back next time

8/10 Good

Neil

Liked: Cleanliness, staff & service, room comfort
Good value
Good value basic hotel with a nice view of Ho Tay

6/10 Okay

William, UK

Liked: Staff & service
Viewing the lake, comfortable, nice staff.
The room is tidy and clean,should be ok. In the process of check-in, I was comforted by the staff who was so helpful and friendly. As requested, she told me the good restaurants nearby the hotel and local transportation arrangement detailly and politely. Besides, I am lucky to be upgraded to a room with good view to the lake.