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Soft Pillow Hostel - Adults Only

1.5 star property
Adults-only Hanoi hostel in Hoan Kiem with a rooftop terrace

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January 2025

Photo gallery for Soft Pillow Hostel - Adults Only

Restaurant
Exterior
Lobby
Serves breakfast, lunch and dinner
Free WiFi

Reviews

6.4 out of 10

Popular amenities

  • Bar
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for 4 Beds Mixed, City View

Free WiFi

4 Beds Mixed, City View

Highlights

Air conditioning
Hairdryer
Free bottled water
Daily housekeeping
  • 20 sq m
  • City view
  • Sleeps 4
  • 2 Single Bunk Beds

View all photos for 6 Beds Mixed Dorm

Free WiFi

6 Beds Mixed Dorm

Highlights

Air conditioning
Hairdryer
Free bottled water
Daily housekeeping
  • 40 sq m
  • Sleeps 6
  • 3 Single Bunk Beds

View all photos for 6 Beds Female Dorm, City View

Free WiFi

6 Beds Female Dorm, City View

Highlights

Air conditioning
Hairdryer
Free bottled water
Daily housekeeping
  • 40 sq m
  • City view
  • Sleeps 6
  • 3 Single Bunk Beds

View all photos for 8 Beds Mixed Dorm, City View, Balcony

Free WiFi

8 Beds Mixed Dorm, City View, Balcony

Highlights

Balcony
Air conditioning
Hairdryer
Free bottled water
Daily housekeeping
  • 50 sq m
  • City view
  • Sleeps 8
  • 4 Single Bunk Beds

View all photos for 4 Beds Female Dorm

Free WiFi

4 Beds Female Dorm

Highlights

Air conditioning
Hairdryer
Free bottled water
Daily housekeeping
  • 20 sq m
  • Sleeps 4
  • 2 Single Bunk Beds

View all photos for 10 Beds Mixed Dorm, City View, Balcony

Free WiFi

10 Beds Mixed Dorm, City View, Balcony

Highlights

Balcony
Air conditioning
Hairdryer
Free bottled water
Daily housekeeping
  • 50 sq m
  • City view
  • Sleeps 10
  • 5 Single Bunk Beds

View all photos for 4 Beds Mixed Dorm

Free WiFi

4 Beds Mixed Dorm

Highlights

Air conditioning
Hairdryer
Free bottled water
Daily housekeeping
  • 20 sq m
  • Sleeps 4
  • 2 Single Bunk Beds

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About the area

Map
9 Tong Duy Tan, Hang Bong, Hoan kiem, Hanoi, HANOI, 10000

What's nearby

  • St. Joseph's Cathedral of Hanoi - 11 min walk - 1.0 km
  • Hoan Kiem Lake - 13 min walk - 1.1 km
  • Hanoi Old Town Night Market - 13 min walk - 1.2 km
  • Quan Chuong Gate - 18 min walk - 1.6 km
  • Hanoi Opera House - 2 min drive - 2.0 km

Getting around

  • Hanoi Railway Station - 9 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 23 min drive

Restaurants

  • ‪The Railway Cafe - ‬2 min walk
  • ‪Xofa Café & Bistro - ‬1 min walk
  • ‪Puku Cafe & Bar - ‬1 min walk
  • ‪Bánh Cuốn Kỳ Đồng - ‬1 min walk
  • ‪Lẩu Thái Nhất Hà - ‬1 min walk

About this property

Soft Pillow Hostel - Adults Only

Hostel near Hoan Kiem Lake
Close to St. Joseph's Cathedral of Hanoi and Hanoi Old Town Night Market, Soft Pillow Hostel - Adults Only provides a rooftop terrace, a garden and dry cleaning/laundry services. In addition to a bar, guests can connect to free in-room WiFi.
Other perks include:
  • Airport pick-up service (surcharge), luggage storage and a 24-hour front desk
  • Tour/ticket information and a lift
Room features
All guest rooms at Soft Pillow Hostel - Adults Only include thoughtful touches, such as air conditioning, as well as amenities, such as free WiFi and free bottled water.
More conveniences in all rooms include:
  • Shared bathrooms with showers and free toiletries

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport pick-up shuttle (surcharge)

Food and drink

  • A bar/lounge

Restaurants on site

  • Aroi Desert Cafe
  • Rooftop

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • Lift

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Shared bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Shared accommodation

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 16 are not allowed at this adults-only property; all guests 16 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: VND 350000 per vehicle

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Guests under 16 years old are not permitted at this adults-only property

Property is also known as

Soft Pillow Hostel Adults Hanoi
Soft Pillow Hostel Adults
Soft Pillow Adults Hanoi
Soft Pillow Hostel Hanoi
Soft Pillow Hostel - Adults Only Hanoi
Soft Pillow Hostel - Adults Only Hostel/Backpacker accommodation

Frequently asked questions

Is Soft Pillow Hostel - Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking at Soft Pillow Hostel - Adults Only?

Soft Pillow Hostel - Adults Only doesn't offer parking.

What time is check-in at Soft Pillow Hostel - Adults Only?

Check-in begins at 2 PM.

What time is check-out at Soft Pillow Hostel - Adults Only?

Checkout is at noon.

Does Soft Pillow Hostel - Adults Only provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel. A fee of VND 350000 per vehicle applies.

Where is Soft Pillow Hostel - Adults Only located?

Located in Hoan Kiem, this hostel is within a 15-minute walk of Food Street Tong Duy Tan, Hoan Kiem Lake and St. Joseph's Cathedral of Hanoi. Hanoi Old Town Night Market and Thang Long Water Puppet Theatre are also within 15 minutes. Hanoi Railway Station is 9 minutes by foot.

Soft Pillow Hostel - Adults Only Reviews

Reviews

6.4
Rating 10 - Excellent. 6 out of 33 reviews" "
Rating 8 - Good. 8 out of 33 reviews" "
Rating 6 - Okay. 8 out of 33 reviews" "
Rating 4 - Poor. 6 out of 33 reviews" "
Rating 2 - Terrible. 5 out of 33 reviews" "

6.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Swe, Myanmar

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Toilets and showers are not clean.
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The street that it the hostel is on does not have any cars but only motorcycles. Needed to walk out to a bigger road for us to get a car ride
Stayed 1 night in May 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cleanliness
Should improve the hotel cleanliness!! Not very clean
Stayed 2 nights in Apr 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Bed bug outbreak I was lucky to not be part of
The beds were very comfy, the place was 'good enough' for my minimalistic travel type. The breakfast is amazing and fresh.. but meny meny people complained about bed bugs.. and not much seemed to be done about it. I was going to stay again and canceled cuz I can't risk Bed Bugs. Unfortunate..

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hostel that close to train station
Highlight: Close to Hanoi train station. Downlight: Cleanliness of hostel need to be improved. Air-conditioning in the 4-bed dorm was not functioning, stained bedsheets, dorm was not cleaned properly as well.
Stayed 1 night in Mar 2018

6/10 Okay

Jose

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
DRMelo recommends more house keeping staff
The staff was very kind and helpful. the breakfast was tasty but the hostel cleanliness needs improvement. It's tough to keep hostels perfectly clean but they need to get a designated house keeping crew. Even for the price i was a little disappointed with the lack of cleanliness. I think was they get an actual house keeping crew this hostel will be nice.
Stayed 12 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, nice beds, enjoyed the four room dorms. Definitely quiet during the night time as well.
Stayed 1 night in Dec 2017

6/10 Okay

Joanne

Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Dec 2017

4/10 Poor

Maxdamage, Croatia

Liked: Cleanliness
Disliked: Staff & service
Suddenly no free beer, okay but...
Why did I leave low score for staff. Well, I booked 4 nights in hostel under rules and terms of one free beer from 18to19h. Suddenly after 2nd day of staying, no free beer policy. I was okay but since I booked under old policy I suppose it would be far to give me free beer until my booking is completed. I was arguing with manager about that, and finally after arguing I got one. Very disappointed about that, you cannot have that kind of customer service. Also, 3rd day, they mooved me into another room. It's not only me they where mooving, it's so annoying thing, especially if you prefer to lower or upper bed bunk. Breakfast is nice, beds are comfy, private curtains big plus. Overall, don't expect anything else good
Stayed 3 nights in Dec 2017

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zimi owes me beers ;)
one of the best hostels i have every stayed at. quiet dorms and great area to chill out
Stayed 2 nights in Nov 2017

10/10 Excellent

Karmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent service
Nice place to stay in Hanoi. Especially the lady of the reception with short hair is great. Owner Jimmy is nice as well. He organises free cookingclasses (springrolls)free beer, where you can easily make contact with other backpackers. Clean towels, free drinking water, good breakfast
Stayed 1 night in Oct 2017

4/10 Poor

pierre

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 27 nights in Dec 2018

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

m

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2018

4/10 Poor

Yoshitaka

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
日本にいる感覚を海外流にジャパナイズ
クレジットカードによる支払いが完了しているにもかかわらず、デポジットを要求された(600000ドン)。また、チェックアウト時に返金を要求すると、筆者の顔を見ながら1/10の60000ドンを渡そうとして来た。眼鏡をかけたひ弱そうな兄ちゃんだったが、こいつはやりなれている。この宿のみならずベトナム全体に言えることだが、つり銭をちょろまかしてくる。宿の件は、確信犯である。 夜中の便であるため、ホテルをチェックアウトし、荷物預かり兼シャワーを浴びるために予約。Googlemapがあれば確実に宿に着けるだろう。 1階はカフェで、飲み物を提供している(有料)。受付は4階。利用時、エレベーター故障かなんかで使えず。午後２時からのチェックインで、若干早めに部屋にあげてもらった。シャワールーム、トイレと各階３ヶ所ずつで、適当にコンクリートで固められた壁製の、趣のある造り。シャワールームは狭く、荷物はかなり高い位置に据えられた棚に置ける。アリんこや、その他生物がそのシャワールームの壁を歩いているが、気にせず浴びるが、照明が暗い。 安いから仕方ない。きれいなとこに行きたいならば、それなりに費用拠出は避けられない。ちなみに、宿の前にある店はすべて不味い。酸っぱい高菜のコムザン(COM RANG、焼飯)は日本でも食べたことはない。 以下、余談だが・・・ 運悪く、外人相手にやりなれた宿の担当者に出くわしただけかもしれないが、ノイバイ空港でも、ドル→VNDに両替する際、100ドル少ない金額を寄越してきた。しかも、ジェットスター関空→ハノイの夜中着で、疲れてるからいくら両替されたかわからんだろう、という意図があったと勘ぐる他ない。というのは、10日間の滞在でしょっちゅう出くわしたので、ちょろまかしてくる奴は多い・・・気がする。また、それがおもしろい。日本を俯瞰できるネタになった。また、行きます。
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Beskidt og rodet, men billigt og god beliggenhed
Hvis man virkelig vil spare penge, er det et ok valg, men hotellet er meget beskidt og rodet. Toilet og bad er klamt og bliver ikke gjort rent særlig ofte. Personalet virker ligeglad og irriterede. Eneste plus er morgenmad, god beliggenhed og god pris.
Stayed 7 nights in May 2018

2/10 Terrible

none

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
mo say
before this hostel good. bit.now this hostel is very dirty. i think good point nothing.
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
セキュリティーが甘いが朝食は美味しい。
良かった点は、朝食込みで朝のパインミーと玉子焼とサラダに飲み物が美味しいことと、ベッドが足を伸ばせて寝ることができたこと、チェックアウトの後でも荷物を預かってもらえたこと。良くない点は、セキュリティーロッカーの鍵が無く、貴重品の保管に不安を感じたこと、Wi-Fiスポット無料とあったのにWi-Fiスポットが無いと言われたこと。利用を検討されるかたは念の為、simカードまたはポケットWi-Fiを用意された方が無難と感じたことです。あと、ドミトリールームの鍵のデジポットの説明文が掲載されていれば良かったと思います。シャワーは普通にお湯が出て、使えました。

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
非常差的住宿
環境髒亂 有床蟲 第一天半夜抵達住宿原本訂8人房結果每張床都有人了所以被換到四人房，剛躺沒多久就覺得很癢 打開燈看 發現好幾隻床蟲 你可以清楚有很多床蟲 反應之後又被換到另一間四人房 這是我第一次住到那麼恐怖的HOSTEL 廁所環境也很髒 非常糟糕住宿經驗

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
침대 눅눅함. 전에 사용하던 사람 흔적이 다 남아있는 듯... 청소도 제대로 안하고 이불만 펴서 다음 사람 받는 듯 싶어요. 화장실은 무슨 호아로 수용소 화장실 이용하는 줄 알았어요 ㅠㅠ 짐 엄청 무거웠는데 올라갈때만 2층 엘리베이터 이용해야하고 내려올때는 엘리베이터 이용도 못했습니다. 그래도 가격이 이 가격이니까 이해는 하는데 청소만 좀 잘 되어있었으면..
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
그래도 괜찮은 게스트하우스
다 좋았어요 직원도 친절하고 샤워시설은 좀 별로였는데 침실은 깨끗하고 밑에 카페도 있어서 좋았습니다 근처에 사진많이 찍는 철도도 있어서 좋았네요
Stayed 4 nights in Jan 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
...
I've stayed at 4th floor for 2 days. There is elevator but only can ride to upstairs. The shower room is so stinky and disgusting. And in front of the shower room, it's so messy. Looks no one cares ans cleans it.
Stayed 1 night in Jan 2018