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Family Transit Hotel

3.5 star property
Family-friendly hotel connected to a shopping centre in Hanoi with 2 restaurants

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Photo gallery for Family Transit Hotel

Premium bedding, memory-foam beds, minibar, individually decorated
Point of interest
Terrace/patio
Front of property
Point of interest

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Bar
  • Parking included
  • Room service
  • Housekeeping
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Quadruple Room, 2 Queen Beds

Premium bedding, memory-foam beds, minibar, individually decorated

Standard Quadruple Room, 2 Queen Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2020
Premium bedding
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Twin Room

Premium bedding, memory-foam beds, minibar, individually decorated

Standard Twin Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2020
Premium bedding
  • 28 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Standard Double Room

Premium bedding, memory-foam beds, minibar, individually decorated

Standard Double Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2020
Premium bedding
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

Premium bedding, memory-foam beds, minibar, individually decorated

Standard Triple Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2020
Premium bedding
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Bed

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About the area

Map
Dien Xa, Noi Bai Airport, Hanoi, 10000

What's nearby

  • Melinh Plaza - 4 min drive
  • Thanh Chuong Viet Palace - 12 min drive
  • West Lake - 17 min drive
  • Hoan Kiem Lake - 23 min drive
  • Hanoi Old Town Night Market - 23 min drive

Getting around

  • Ga Thạch Loi Station - 13 min drive
  • Ga Phuc Yen Station - 14 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 7 min drive

Restaurants

  • ‪Starbucks - ‬5 min drive
  • ‪Phở Cồ - ‬2 min drive
  • ‪Star Cafe - ‬6 min drive
  • ‪Two Tigers - ‬16 min walk
  • ‪Memos Fastfood&Drinks - ‬4 min drive

About this property

Family Transit Hotel

Family-friendly hotel revitalised in 2020 and located near Melinh Plaza
Located close to Thanh Chuong Viet Palace, Family Transit Hotel provides a rooftop terrace, 2 coffee shops/cafes and a garden. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Vietnamese cuisine. In addition to a playground and dry cleaning/laundry services, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self-parking
  • A free bus station shuttle, express check-in and babysitting (surcharge)
  • A porter/bellboy, a front desk safe and luggage storage
Room features
All rooms are individually furnished, and have comforts such as 24-hour room service and premium bedding, as well as thoughtful touches such as late-night room service and free WiFi.
Other amenities include:
  • Heating and fans
  • Hypo-allergenic bedding and memory foam beds
  • Bathrooms with hydromassage showers and designer toiletries
  • 32-inch flat-screen TVs with cable channels
  • Electric kettles, daily housekeeping and desks

Languages

English, Japanese, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking within 1 metre
  • 24-hour return airport shuttle on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Free bus station shuttle
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free self parking on site
  • Onsite parking options include a carport

Food and drink

  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Local Food Restaurant

Things to do

  • Billiards/pool table
  • Playground
  • Scooter/moped rentals

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Fan
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at noon
Express check-in available
Minimum check-in age - 15

Check-out

Check-out before 11:30 AM

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 18 and over; guests must have received complete vaccination at least 30 days prior to check-in

Access methods

Staffed front desk

Pets

Pets stay for free
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: VND 100000 per vehicle
  • Credit card charges are subject to a surcharge of 3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards and cash
Cashless transactions are available

We should mention

This property does not have any lifts
A car is recommended for transport to and from this property

Property is also known as

Family Transit Hotel Hanoi
Family Transit Hotel
Family Transit Hanoi
Family Transit Hotel Hotel
Family Transit Hotel Hanoi
Family Transit Hotel Hotel Hanoi

Frequently asked questions

Is Family Transit Hotel pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Family Transit Hotel?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Family Transit Hotel?

Check-in begins at noon.

What time is check-out at Family Transit Hotel?

Checkout is at 11:30 AM.

Does Family Transit Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 100000 per vehicle applies.

Where is Family Transit Hotel located?

Located near the airport, this family-friendly hotel is 2.4 mi (3.9 km) from Melinh Plaza and 7.1 mi (11.5 km) from Thanh Chuong Viet Palace. Museum of Ethnology and Hanoi Old Town Night Market are also within 20 mi (32 km).

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Family Transit Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 61 out of 180 reviews
Rating 8 - Good. 71 out of 180 reviews
Rating 6 - Okay. 29 out of 180 reviews
Rating 4 - Poor. 11 out of 180 reviews
Rating 2 - Terrible. 8 out of 180 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Great people who make everything so easy, can’t recommend this place enough
Stayed 1 night in Jan 2025

10/10 Excellent

David

Great hosts. Very helpful. Room spotless. Delicious meals.
Stayed 1 night in Feb 2025

8/10 Good

Baron

Simple, clean and the woman at the front desk was eager to help with anything you need.
Stayed 1 night in Nov 2024

10/10 Excellent

Binh

Liked: Amenities
Disliked: Cleanliness
Owner is very nice. I recommend highly this hotel for late arrival or early departure.
Stayed 1 night in Nov 2024

10/10 Excellent

Bryan

Great hotel, especially for the price. Lovely and very helpful staff. Very close to the airport, which is where the closest ATMs are.
Stayed 2 nights in Aug 2024

10/10 Excellent

TeddieJo

Family run hotel with hospitable service from every member. Located a short drive from the hotel, they offered taxi service for us from the airport and to our next stay. They have a great and inexpensive dining menu, along with snacks/drinks available downstairs. Someone is always at the desk for assistance. Our room came with two queen size beds, very comfortable, extra pillows aswell. Definitely recommend staying here.
Stayed 2 nights in Oct 2024

2/10 Terrible

Johnnathan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel cancelled my reservation because I had a pet. I only booked the hotel because it was pet friendly.
Stayed 1 night in Oct 2024

10/10 Excellent

Jessika

A really good service! Everybody who works there is really gentle and amazing! Thank you again!
Stayed 1 night in Aug 2024

10/10 Excellent

Lina Maria

Clean and efficient
Good place to stay, close to the airport
Stayed 3 nights in Dec 2022

6/10 Okay

Bill

Liked: Property conditions & facilities
This a perfect no frills, very inexpensive place that is very close to the airport. It was clean though our room was on the street and noisy at night. One of our windows could not lock but we were able to secure it. We paid a small fee for both pick up and drop off at the airport. They offered a simple but good little menu for the evening and the Wi-Fi worked. If u are arriving late or leaving early in the morning for a flight out, or if you just want to avoid traffic, then you might want to consider this as an option. Especially good for students or families traveling on a budget.
Stayed 1 night in Nov 2024

10/10 Excellent

Robert

Genuine Vietnamese warmth
A poor transportation decision found me at Hanoi airport at 1:00 am, and I'd Googled 24 hour check-in hotels in the vicinity. Booked Family Transit but wasn't sure if the Front Desk would still be open, so I used the Hotels.com chat with an agent to confirm. Hain waited up for me, and with minimal processing, i had a roof and a bed. Place was clean, spacious, and the perfect tonic. I slept well, was greeted with a coffee and a smile in the morning, and a taxi was soon arranged at a favourable price for my onward trip into Hanoi. Wonderful, and if he ever builds an infinity pool on the roof ... 👍
Stayed 1 night in Apr 2024

2/10 Terrible

Rahul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no staff to handle the problem. No Cleaning No hygiene
Stayed 9 nights in Sep 2023

6/10 Okay

Arttu

Liked: Staff & service
Menettelee yhden yön ajan
Ihan ok majapaikka yhdeksi yöksi lentokentän lähellä. Miinuksia ja plussia: - Kylppärissä ei ole suihkuverhoa/koppia, joten suihku kastelee koko kylppärin. Myöskään lattian lavuaari ei vetänyt kunnolla - Huoneen valaistus on kirkkaanvalkoinen kuin hammaslääkärin vastaanotolla. Ei hämärälamppuja lain - Lähistön ravintolat kalliita, huonoja ja kielitaidottomia. Myöskään kuljetuspalvelu Crab ei tuonut ruokaa hotellille - Lentokenttäkuljetus maksullinen (100 000 VND). Kannattaa tilata Crab, pääsee yli puolet halvemmalla + Ilmastointi toimi + Sänky ja tyynyt ok + Ei kallis
Stayed 1 night in Oct 2024

8/10 Good

KAZUHISA

空港から5分！リーズナブルな値段です。
ハノイ空港から歩いては行けませんが、連絡すれば5分で迎えにきてくれました。リーズナブルな価格で新しい部屋とエアコンが良かったです。家族経営で皆んなのサービスが心地良かったです。
Stayed 1 night in Jul 2024

10/10 Excellent

Sabrina

Stayed 1 night in Jul 2024

8/10 Good

Daisuke

安いからOK
トランジェットで短時間利用した
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Stayed 1 night in Mar 2024

8/10 Good

Felix

Stayed 1 night in Jan 2023

10/10 Excellent

Kihong

Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

ハノイ空港への送迎、スタッフの対応がよかったです。 また、部屋も清潔で良かったです。
Stayed 1 night in Apr 2020

6/10 Okay

Verified traveller

Ok for a night's stay
My friends and I needed a room to sleep before our flight, so this fit the bill. I would've recommend it if you're used to slightly nicer hotels. I love the country feel of the location though. The window looked out to lots of green grass.
Stayed 1 night in Mar 2020

8/10 Good

NATSUKI

全体的には満足
部屋にウェルカムドリンクや、簡単なインスタントコーヒーやお茶などがあれば良いな〜と思いました。
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
God placering tæt ved airport, men beskidt
Valgte hotellet da det ligger kun 5 min. Fra lufthavnen. Værelset var ok, men dårligt badeværelse med stoppet toilet. Receptionsområdet var beskidt. Fin service med billig lufthavnstransport.
Stayed 1 night in Feb 2020

6/10 Okay

ALE

If You really need to stay close to the airport consider stay here but if you can avoid it, stay elsewhere..
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
정말 몇시간 잠만 자고 나가려는 목적이었지만..... 그냥 거기서 잠이 들수없었다... 사진이 사기수준. 총체적난국
Stayed 1 night in Jul 2018