6/10 Okay
Cassidy
Travelled with group
13 Nov,2024
Liked: Amenities
We booked this property in January of 2024 and in the summer I sent them a message wanting to confirm what the bed situation was like in the place we booked. They responded to me saying "Sorry since that message was sent back in January, that particular sub-penthouse has been removed from our holiday letting pool.
Your reservation has been moved to one of our other sub-penthouses." After asking for further clarification of this, they sent me a message saying "When you booked, it was luck of the draw if you got the first one we sent photos of, or this other one." The difference in the two places were VERY different. When we booked the original place, we chose it because it was updated, looked new, looked clean, and was exactly what we wanted. When we were sent pictures of the one they moved us too, it looked dated and not clean. We didn't have a choice to change locations so we stuck with this booking.
When arriving at the property, the staff were accommodating and helpful. We were told the air conditioning was broken in the main area and someone would come to fix it. We also requested fans and they gave us one. The place was very dated and we the floors were dirty. The kitchen is dated but has everything you might need minus a baking sheet. It comes with the basics and if you're someone come from Canada.. it says it has a "coffee machine" but it's a french press.
Overall, the location was IDEAL and beautiful. Every morning you can watch the whales in the ocean!
Cassidy
Stayed 7 nights in Oct 2024