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"Five star property. Outdoor hot spring design was well thought out and due to the high elevation overlooking Lake Toya it transported you to another realm."

"Great Hotel with full and thoughtful services for skiing. Comfortable room space. Look forward to visiting again soon."

"Very nice unit,clean and hygiene is very good. We enjoy the stay. Location, self drive is easy and plenty of parking. "

"Amazing view, friendly staff, peaceful"

"Beautiful hotel with picturesque outdoor baths and variety of indoor baths and sauna. Huge buffet for breakfast and dinner with variety of Asian food and some western choices."

"Staffs are nice, quiet and spacious room, can see the fireworks from the room, superb."

"If you are a non-smoker, do yourself a favour and skip this place. The hotel uses central air conditioning and the rooms on the non-smoking floor (level 7) smell musky with a stale cigarette stench. We had 3 rooms in my group and all the rooms were the same even when we changed rooms. In addition, most of the service staff were non-Japanese, they could not communicate well and did not appear to be well trained and quite rude. When I tried to gently share some feedback with the reception staff,...

"A very nice and relaxing stay. Too bad some of the tourists from a specific big nation wasn’t quite civilized. "

"Great hotel. With great service Strongly recommended "

"The hotel itself is a bit on the far end of the town, making it nice and quiet, with a fantastic view over lake Toya and the islands. If you come by train or bus, they kindly offer shuttle services, which was greatly appreciated. Rooms very comfortable with their own onsen, beds amazing, breakfast also great - both options, Japanese and Western style. The only problem was that even though you were a hotel guest, you could not dine in the hotel, unless you call at least two days in advance. This...

"A little dated but as far as traditional it had excellent food and baths."

"Room facing the lake for best views and firework on the balcony. Superb!"

"Amazing breakfast made by the host every morning. Extremely tranquil n good view of lake Toya from the room & even the bathroom! Very spacious as well "

"Staff and accommodations very nice. Free laundry. Only confusion was check in and line up for food in same door. Stayed in food line for short bit and then asked for check in. Even though very busy a staff showed us everything. "