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Five star property. Outdoor hot spring design was well thought out and due to the high elevation overlooking Lake Toya it transported you to another realm.

The hotel is brand new, and right across the road from the new Shinkansen station. However there is NOTHING else around the station except for another hotel and a couple of car rental places. Make sure you eat in town before heading back to the hotel. To offset this, the hotel puts on a light dinner meal and a full breakfast. The washing machines work well and the rooms were as expected.

The location of this property directly in the lakefront was amazing and offered a beautiful view of the lake from the room. The facility is rather dated overall, but the room was clean and stocked with everything we needed for the stay. The parking lot was convenient and free. Another convenience was the hotel's location in front of the tour boat departure point. The only area of disappointment was that the building was very loud, and by 6am or so, we could hear all the activity around the building quite loudly, such as doors being opened and slammed shut. Perhaps this was because our room was in front of the pantry room (which I guessed was the kitchen?). Other than that, this was a good stay and a good value for the price.

Great staff. We arrived prior to check-in and left our luggage with the front desk and they delivered the bags to the room before we arrived. Extremely convenient to JR Hokuto Station. Great ramen at on-site restaurant on first floor.

Excellent hotel and resort. Very helpful and friendly staff, great location and very quiet environment We had a wonderful time.

The room is a little dated but otherwise super clean and spacious. Another disappointment is thst the hotel only have shower in the onsen which many guests may like the experience but better if the hotel can consider shower room for people who wants privacy. Anyway, still I would recommend this hotel.

Excellent

It was clean and quite. We were in ND out quickly as we were catching the morning train.

a bit isolated from the town,but worth to check out